Quality Nurse Support Manager - B7

at  NHS Mid and South Essex Integrated Care Board

ROLE PURPOSE / SUMMARY The Mid and South Essex Integrated Care System will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community, and voluntary sector organisations across the area. The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realizing this ambition. The Quality Nurse Support Manager will be part of the nursing and quality team that is embedded within the overall nursing directorate with a focus on facilitating processes and assurance measures to improve patient quality, safety, and experience. The Quality Team is responsible for ensuring that there are robust measures in place, that there are assurance processes and quality improvement plans built and followed to ensure that the patients within Mid and South Essex receive safe and effective care.
The post holder will be required to facilitate the implementation processes for quality, patient safety, and clinical effectiveness across Mid and South Essex ICS, which ensures that all mandated standards in relation to clinical governance are met and that any risk to the ICB is monitored and assurance is provided in relation to the commissioning responsibility of the organisation. The post holder will support the team leads with the monitoring of commissioned services, ensuring that such services recognise and consider the quality, patient safety, and patient experience relevant to the service that is provided. The postholder will also be responsible for ensuring the Quality Nurse Support Managers are aided and have the skills required to ensure that all supportive visits are documented and escalated as appropriate. The post holder will work at an operational level across an Alliance and will be responsible for ensuring a robust quality monitoring agenda compromising of supportive visits to acute and community Providers.
The post holder will support the quality agenda by undertaking quality assurance visits to a number of commissioned services. The post holder will escalate any concerns identified either as part of risk review meetings or following assurance/ supportive visits as appropriate. The postholder will also be expected to share best practice with others. The postholder will provide contributions to reports required to provide assurance to the ICB and/ wider audiences.
The postholder will also be expected to ensure that the team workplan is kept up to date, with actions closed in a timely manner. The postholder will develop key relationships within the alliances, wider nursing directorate, the commissioning teams, the Care Quality Commission, as well as with organisations that form part of the ICS. COMPETENCY BASED KEY DELIVERABLES Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams. Management of a small team Responsible for one or more budgets and/or income streams of delivery Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors.
Provide evidence-based approach to prioritising areas that need increased assurance measures Provide support to providers in readiness for CQC inspections Be able to present information to various stakeholders as needed Be able to monitor the quality of care provided by providers Provide specialised advice in relation to incidents, infection prevention and control, safeguarding, recognising the need to escalate to specialist teams as needed The postholder will promote the best systems available to providers Be part of discussions around contractual/ commissioning arrangements relating to primary care provision across Mid and South Essex To be able to review and interpret qualitative data available when considering patient experience, such as Friends and Family Test, GP Patient Survey, NHS Choices, concerns, and PALs data To work in line with the ICB policy and process framework To support the team quality assurance nurses should quality visit require additional suppor

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