Quality Operations Technician

at  United Drug

QUALITY OPERATIONS TECHNICIAN

This job description sets out the scope of the role of the Quality Operations Technician with the main duties of the position at the date when it was completed. It does not include or define all responsibilities or duties which the post holder may be expected to carry out. Duties may vary from time to time without changing the nature of the post or the level of responsibility. The post holder may also be required to carry out any other duties to co-operate with the general work of the organisation, as required by their line or department manager

KEY EXPERIENCE / SKILLS / EDUCATION

• Relevant experience (1yr +) working in the pharmaceutical or regulated distribution industry.
• Strong communication skills and the ability to work well with people at all levels of the organisation.
• Working knowledge of SAP and Awards and using spreadsheets and email.
• Working knowledge of current Good Distribution Practice (GDP).
• Strong organizational skills, including ability to follow assignments through to completion.
• Demonstrated ability in problem solving.
• Attention to detail and good follow through with a high level of accuracy.
• Ability to work towards deadlines.
• Ability to work independently and as part of a team

OVERVIEW / PURPOSE OF THE ROLE

The Quality Technician reports to the Quality Manager and provides support to all United Drug sites - Dublin, Limerick, Ballina and Baldonnell. The role is based in Magna Park but may require travel to other United Drug sites.
The Quality Technician is responsible for providing quality support within the warehouse on issues raised during FMD activities, goods receipting checks and returns processing. Collaboration with the IMVO on FMD related investigations.

KEY RESPONSIBILITIES

• Management of mismatches (batch/expiry/licence/serial/EAN/GTIN/CE Mark) at Goods-In and work with the wider quality team to ensure products are released.
• Communicate with operations teams on mismatch resolution to ensure stock is booked onto the system in a timely manner.
• Perform ad hoc scanning of packs for FMD verification.
• Log and investigate alerts triggered by FMD activities during inbound, outbound, returns and destruction.
• Work with operations and Stock Control to ensure stock is physically and systematically segregated where relevant alerts are raised.
• Liaise with wider quality team, KAM’s and directly with Principals in relation to resolution of alerts.
• Conduct investigations into alerts at customer sites as requested by the IMVO.
• Conduct investigations into complaints from customers in relation to alerts and aggregation issues.
• Management of alerts on NMVS Alerts for all United Drug sites.
• Compile KPI’s on scanning activity and alerts.
• Quality checking of pack down/repacking activity.
• Quality checking of returned medicinal products.
• Assisting Quality Operations checking and filing goods inwards paperwork, temperature files and loggers
• Ensure that relevant SOPs and Work Instructions are followed.
• Provide support to the quality operations team as required
  Other duties not identified above may be required