Quality Oversight Officer (12-month Contract)

at  GardaWorld

Mississauga, ON, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate25 Jan, 2025Not Specified26 Oct, 2024N/AMicrosoft Office,Analytical Skills,Data Analysis,Soft Skills,English,Coaching,French,Management Skills,TrainingNoNo
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Description:

The Quality Oversight Officer (QOO) is responsible for overseeing compliance to Standard Operating Procedures (SOP) and ensuring the operation is meeting client expectations at all levels. Thorough and observant with a keen eye for detail, the Quality Oversight Officer works closely with the frontline and administrative teams to ensure all continuous improvement objectives are met through a combination of oversight and internal audits. The Quality Oversight Officer (QOO) is considered a subject matter expert of the Standard Operating Procedures and the Internal Business Management System.

EDUCATION

  • A minimum of Grade 12 Diploma or GED equivalent is required
  • Post Secondary diploma or degree is preferred or Business Management or Auditing equivalent work experience.
  • A minimum of three (3) to five (5) years of experience in the aviation or security industry.
  • A minimum of two (2) to five (5) years combined experience in training, and/or quality.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Proficiency in Microsoft Office including competent Microsoft Excel usage
  • Excellent written, verbal and communication skills
  • Able to meet deadlines while working in a fast-paced environment
  • Ability to work independently and be a self-starter
  • Strong data analysis and analytical skills
  • Strong organizational and planning skills in a fast-paced environment
  • Excellent time management skills and ability to multi-task and prioritize work
  • Coaching, Mentorship, and soft skills are required
  • Fluency in English, spoken and written, is required
  • Fluency in French, spoken and written, is an asset
  • Previous Screening experience and knowledge of Screening Standard Operating Procedures is considered an asset
  • Previous experience in quality assurance/control is an asset

Responsibilities:

  • Perform audits and engage in active oversight to SOP compliance and checkpoint performance
  • Oversee and document compliance with CATSA’s SOPs and GardaWorld BMS across the region
  • Provide feedback to Screening Officers and inform Service Deliver Manager (SDM) of findings in a timely manner
  • Intervene immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly
  • Conduct and/or assist audits (CATSA CCP, CGSB, and/or Internal Audits)
  • Conduct site inspections, breach investigations and infiltration test investigations
  • Assist various departments with continuous improvement initiatives
  • Identify opportunities for improvement and provide follow-up, positive and constructive feedback
  • Assist with the development, issuance and tracking of Corrective Action Plans based on performance evaluations or incidents
  • Collect data to measure SOP compliance and Screening Officer performance
  • Other duties as required


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

HR / Administration / IR

Other

BMS

Proficient

1

Mississauga, ON, Canada