Quality Oversight Officer (12-month Contract)
at GardaWorld
Mississauga, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 25 Jan, 2025 | Not Specified | 26 Oct, 2024 | N/A | Microsoft Office,Analytical Skills,Data Analysis,Soft Skills,English,Coaching,French,Management Skills,Training | No | No |
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Description:
The Quality Oversight Officer (QOO) is responsible for overseeing compliance to Standard Operating Procedures (SOP) and ensuring the operation is meeting client expectations at all levels. Thorough and observant with a keen eye for detail, the Quality Oversight Officer works closely with the frontline and administrative teams to ensure all continuous improvement objectives are met through a combination of oversight and internal audits. The Quality Oversight Officer (QOO) is considered a subject matter expert of the Standard Operating Procedures and the Internal Business Management System.
EDUCATION
- A minimum of Grade 12 Diploma or GED equivalent is required
- Post Secondary diploma or degree is preferred or Business Management or Auditing equivalent work experience.
- A minimum of three (3) to five (5) years of experience in the aviation or security industry.
- A minimum of two (2) to five (5) years combined experience in training, and/or quality.
KNOWLEDGE, SKILLS, AND ABILITIES
- Proficiency in Microsoft Office including competent Microsoft Excel usage
- Excellent written, verbal and communication skills
- Able to meet deadlines while working in a fast-paced environment
- Ability to work independently and be a self-starter
- Strong data analysis and analytical skills
- Strong organizational and planning skills in a fast-paced environment
- Excellent time management skills and ability to multi-task and prioritize work
- Coaching, Mentorship, and soft skills are required
- Fluency in English, spoken and written, is required
- Fluency in French, spoken and written, is an asset
- Previous Screening experience and knowledge of Screening Standard Operating Procedures is considered an asset
- Previous experience in quality assurance/control is an asset
Responsibilities:
- Perform audits and engage in active oversight to SOP compliance and checkpoint performance
- Oversee and document compliance with CATSA’s SOPs and GardaWorld BMS across the region
- Provide feedback to Screening Officers and inform Service Deliver Manager (SDM) of findings in a timely manner
- Intervene immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly
- Conduct and/or assist audits (CATSA CCP, CGSB, and/or Internal Audits)
- Conduct site inspections, breach investigations and infiltration test investigations
- Assist various departments with continuous improvement initiatives
- Identify opportunities for improvement and provide follow-up, positive and constructive feedback
- Assist with the development, issuance and tracking of Corrective Action Plans based on performance evaluations or incidents
- Collect data to measure SOP compliance and Screening Officer performance
- Other duties as required
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
HR / Administration / IR
Other
BMS
Proficient
1
Mississauga, ON, Canada