Quality Performance and Intelligence Lead

at  Calderdale and Huddersfield NHS Foundation Trust

The Business Intelligence Team is part of The Health Informatics Service and provides high quality information to a wide variety of end users including internal reports and external mandatory returns.
The post holder will be responsible for leading on the provision of a high quality, efficient and effective service including the responsibility for developing and implementing best practice performance monitoring that provides actionable insights into the data for Quality Performance across CHFT. Ensuring that all statutory, regulatory and needs of the divisions and areas are met. Driving a culture that embraces business intelligence and enables quality improvement.
The post holder will ensure that appropriate systems are in place to support robust data gathering and analysis enabling effective decision making. There is an essential requirement for the post holder to be fully aware of the business of CHFT, specifically from a quality performance/priorities perspective. They will establish formal and informal networks and work with key individuals across the local health community including clinicians and service managers to ensure the provision of services meets the customer needs.
We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.

• The post holder will be expected to take a key role in the management of information that supports Quality Performance and priorities by attending and actively taking part in key strategic meetings, leading on information aspects and will therefore need to have experience of and be fully aware of the business of Quality Performance including the various streams of work that make up this area.
• Deliver high quality information to support the needs of the Quality Division. To develop a performance framework for activity reporting, which meets the needs of the various streams within this area.
• Extract data from relevant clinical/database systems and local reporting systems, to produce reports for internal use and external partner organisations.
• Raise awareness and promote the use of existing and new Business Intelligence Products (Qlik) to CHFT users so that there is an increased awareness of what tools are available to improve self sufficiency.
• Provide intelligence on Quality performance/priorities, interpreting highly complex reporting requirements, and as required apply national policy relating to performance and apply to the development of new or existing Business Intelligence products (Qlik/KP+)
• Lead the development of Digital Dashboards (e.g KP+ models) which support Quality Performance including its various workstreams and priorities.
• To look at how the analysis of information can be made more effective, efficient and insightful through the application of new technologies or skills, e.g. Qlik (KP+)
• To work with other managers within THIS and elsewhere to ensure consistency of approach in all aspects of work, particularly around data standards, ensuring that activity reporting conforms / is in line with national policy.

Please refer the Job description for details