Quality Process Analyst

at  Ocado Group

ABOUT US:

Ocado Technology is powering the future of online retail across the globe through disruptive innovation and automation. Join us to create world-class systems at the intersection of robotics and IoT, cloud platforms, big data, machine learning, software development, and beyond.
We’re constantly reinventing ourselves, learning fast, evolving our craftsmanship and taking risks as we strive to fulfil our mission to change the way the world shops. We enable some of the world’s most forward-thinking retailers to do grocery online profitably, scalably and sustainably. Over the past two decades, we have developed a wide technology estate that includes robotics, AI and machine learning, simulation, forecasting and edge intelligence which all form part of our game changing ’Ocado Smart Platform’ product.
We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment that our people love. Core values of Trust, Autonomy, Craftsmanship, Collaboration and Learn Fast help drive our innovative culture.

We are seeking a detail-oriented and analytical Quality Process Analyst to join our team. This role is critical in ensuring that all business processes meet the highest quality standards. The Quality Process Analyst will focus on identifying inefficiencies, analysing current processes, and recommending improvements to enhance quality, reduce variability, and optimise overall performance. This role will work closely with cross-functional teams, including production, operations, and engineering, to develop and implement effective quality management strategies. Role & Responsibilities will include:

Process Analysis & Optimization:

• Analyse and map existing processes to identify inefficiencies.
• Develop flowcharts, SOPs, and documentation to ensure consistency.
• Use data to evaluate and suggest process improvements.

Quality Improvement & Initiatives:

• Lead quality improvement projects to reduce variability and enhance efficiency.
• Implement Lean, Six Sigma, and continuous improvement methodologies.
• Collaborate on corrective actions, process modifications, and preventive measures.

Data & Reporting:

• Develop and monitor KPIs to track process quality.
• Collect, analyse, and interpret data to identify trends and root causes.
• Generate reports and dashboards with actionable insights for stakeholders.

Compliance & Quality Assurance:

• Ensure compliance with industry standards and internal guidelines (e.g., ISO 9001).
• Support audits by providing relevant process data and documentation.
• Maintain and improve the Quality Management System (QMS).

Training & Documentation:

• Create and update training materials and SOPs.
• Deliver training to ensure team adherence to standardised processes.
• Keep process documentation current with changes and improvements.

Cross-functional Collaboration:

• Work with teams across departments to align on quality processes.
• Promote a culture of continuous improvement through effective communication and collaboration.