Quality Risk Management Coordinator

at  Extendicare

JOB DESCRIPTION

At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our RPN team, you will provide care to residents in accordance with the standards of practice and offer leadership and guidance to the personal care staff. Extendicare offers rewarding and meaningful work where you can enrich your life and the lives of others.

In conjunction with other managers, helps in development of the quality initiatives and support programs for residents with behaviours, Palliative Care, falls, education and other programs in the home.

• Leads and builds the volunteer program, with retention, education and knowledge enhancement of volunteers
• Participates in conjunction with Programs on residents autonomous and quality of life initiative

• Directs and coordinates the planning including managing financial dollars to coordinate, develop and evaluation of orientation, training and educational programs with the Long-Term Care Home, with particular attention to Ministry of Health and Long-Term Care and Ministry of Labour mandatory training and documentation requirements.
• Develops and designs a broad range of training packages including orientation, handbooks and procedures that are both used for staff education for the Nursing and Programs department. Also supports other departments in meeting their targets as needed.
• Ensures quality resident and client care through ongoing training and education of all department employees; develops instructional material to ensure that the staff education plan addresses, at a minimum, all requirements related to the Ministry of Health and Long-Term Care and the Ministry of Labour and monitors the quality of the education provided within the home related to these requirements.
• Develops designs and administers surveys to ascertain and assess staff satisfaction with staff education offerings and uses feedback to guide improvements.
• Manages the home’s written educational material for staff, residents and clients, including but not limited to newsletters and informational brochures.
• Creates, prepares and presents comprehensive reports and summaries.
• Serves as facilitator and advisor to educational and other external agencies, building strong relationships with universities, colleges, schools, volunteers and other key partners to support the nursing and program department thru PSW, RPN student placements
• Participates in the homes Continuous Quality Improvement team and assist as needed in the completion of the quality protocols and program evaluations. Creates action plans and ensures follow-up actions are completed. Facilitates quality projects thru PDSA cycles, fishbone exercises etc.
• Manages other assigned projects, ensuring effective teamwork and communication, high quality of work, organizational performance and continuous learning.
• Lead staff development committee on a biannual basis.
• Leads the homes behavioural support for residents.

In conjunction with other managers, helps in development of the quality initiatives and support programs for residents with behaviours, Palliative Care, falls, education and other programs in the home.

• Leads and builds the volunteer program, with retention, education and knowledge enhancement of volunteers
• Participates in conjunction with Programs on residents autonomous and quality of life initiatives