Quality Risk & Security Services Assistant

at  Deloitte

WHAT SKILLS AND ACADEMIC QUALIFICATIONS DO I NEED?

Qualifications required – Minimum of five GCSEs, including at least a level 4 (C) in English Language and Maths.
Our analysts come from a wide range of backgrounds, sometimes with little or no prior experience of financial services. What connects us is our enquiring minds and our ability to deliver a great service. Recognising that this is an entry level role with no prior quality and risk experience required, useful skills may include:
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Excellent research and analysis skills combined with good judgement and effective decision-making capability.
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Strong communication and interpersonal skills, and an ability to interact with people at all levels across our business.
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An attention to detail to maintain high professional standards with a focus on quality and confidentiality.
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An ability to follow defined processes while thinking outside of those boundaries, making reasoned decisions and communicating them with confidence.
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Ability to be flexible and multi-task. This is a dynamic role and you’ll be working on multiple, often complex, cases at the same time.
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Ability to manage and adapt to regular changes.
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A good level of IT user ability, including database entry, and a working knowledge of Microsoft Office software. Training time will be allowed for adaptation to in-house IT tools.
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Work experience or study in compliance/regulation or accounting/financial services/risk management would be advantageous.
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Customer service experience and skills.

WHAT KIND OF WORK WILL I DO?

This role offers the opportunity to work in a challenging and rewarding environment within QRS Services in Cardiff.
Specific responsibilities can include:
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Researching and performing analysis, typically using IT based tools.
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Working with internal customers, from practitioners to partners, providing robust technical advice.
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Reviewing and refreshing information held on existing clients and maintaining our systems of quality control.
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Looking for opportunities for process improvement, then implementing.
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Working effectively in diverse teams within an inclusive team culture, where people are recognised for their contribution.
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Contributing to ad-hoc project work supporting risk management and regulatory compliance within the UK.
What’s in it for me?
Joining on this programme, you’ll be working alongside other like-minded colleagues. At the beginning, you will be part of an induction programme, where you will learn a range of skills to help you become ready and feel confident working with our clients.
To complete this apprenticeship, you will need to be based in Wales and travel a minimum of one day a week to Cardiff & Vale College, here you will be studying towards a Level 3 Apprenticeship in Business Administration. You will also be required to be in the Deloitte office at least one day a week.
You’ll also receive continued support and training with your team, as well as mentoring and a dedicated buddy who will be assigned to you. You’ll receive robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. Over time, you’ll have the chance to specialise in a particular area of interest and develop into a true subject matter expert with bespoke training.

Please refer the Job description for details