Quality Specialist, Personal Financial Counselor Contract (Remote)

at  Magellan Health

Serves as a member of the quality team with a dotted line to Training. Responsible for developing, implementing, and maintaining quality control systems, procedures, and metrics to monitor and improve overall quality performance. and reported outcomes.

• Coordinates assigned quality and training process improvement activities which may include accreditation support, process improvement projects, quality studies, CQI (continuous quality improvement) process training for staff, satisfaction survey coordination and follow-up, tracking of adverse incidents, monitoring of performance guarantees, Community of Practice (COP) and customer related quality initiatives.
• Conducts quality control reviews and internal audits, summarizes findings and prepares reports on findings.
• Assists in the preparation of customer audits.
• Conducts analyses of data findings for quality and process improvement and assists in report preparation for internal and external customers.
• Participates in writing or suggesting changes to controlled documents (e.g., SOPs, Specifications, Methods, etc.) as needed to ensure defined quality objectives are met.
• Leads and/or supports assigned quality committees and/or work groups through comprehensive project management, ensuring that documentation is accurate and timely, agenda items presented, and follow-up actions taken.
• Supports the quality program with the goal to meet contract requirements and performance guarantees. Duties include monitoring and execution to meet timely deliverables.
• Experience in data management, data analysis, reporting word processing, and project management skills.
• Reviews monthly invoices/timesheets to determine timesheet corrections based on training records.
• Supports in training development and delivery of training for PFCs and PMO staff.
• Supports troubleshooting with Moodle Learning Management System (LMS), USA Learning, SABA LMS and Joint Knowledge Online (JKO) LMS for PFCs.
• Other duties as assigned.

WORK EXPERIENCE - REQUIRED

Quality, Training

EDUCATION - REQUIRED

Bachelor’s

RESPONSIBILITIES

Bachelor’s degree in related field.
3+ years’ experience in quality improvement and auditing with government agencies.
Knowledge of quality improvement processes and performance measurement.
Attention to detail and ability to work efficiently to meet deadlines and timelines.
Expertise in data management, data analysis, reporting, word processing and project management.
Ability to effectively present/facilitate small and large group training.
Strong working knowledge of Microsoft Office applications.
Knowledge of Six Sigma, Define-Measure-Analyze-Improve-Control (DMAIC) methodology, performance measures and quality improvement statistical methods are beneficial.
Excellent verbal and written skills and the ability to enter data accurately into spreadsheets and prepare professional looking documents and reports.
Proficient in application of QA principles, concepts, industry practices, and standards.

Serves as a member of the quality team with a dotted line to Training. Responsible for developing, implementing, and maintaining quality control systems, procedures, and metrics to monitor and improve overall quality performance. and reported outcomes.

• Coordinates assigned quality and training process improvement activities which may include accreditation support, process improvement projects, quality studies, CQI (continuous quality improvement) process training for staff, satisfaction survey coordination and follow-up, tracking of adverse incidents, monitoring of performance guarantees, Community of Practice (COP) and customer related quality initiatives.
• Conducts quality control reviews and internal audits, summarizes findings and prepares reports on findings.
• Assists in the preparation of customer audits.
• Conducts analyses of data findings for quality and process improvement and assists in report preparation for internal and external customers.
• Participates in writing or suggesting changes to controlled documents (e.g., SOPs, Specifications, Methods, etc.) as needed to ensure defined quality objectives are met.
• Leads and/or supports assigned quality committees and/or work groups through comprehensive project management, ensuring that documentation is accurate and timely, agenda items presented, and follow-up actions taken.
• Supports the quality program with the goal to meet contract requirements and performance guarantees. Duties include monitoring and execution to meet timely deliverables.
• Experience in data management, data analysis, reporting word processing, and project management skills.
• Reviews monthly invoices/timesheets to determine timesheet corrections based on training records.
• Supports in training development and delivery of training for PFCs and PMO staff.
• Supports troubleshooting with Moodle Learning Management System (LMS), USA Learning, SABA LMS and Joint Knowledge Online (JKO) LMS for PFCs.
• Other duties as assigned