Quality Specialist

at  WhiteWater West

Our people are at the heart of WhiteWater’s success and achievements. Why? Because the way each of us view the world, our mindset, directly impacts every interaction and experience we have, each relationship we build, and the goals and outcomes we achieve.
Just as our mindset shapes us as individuals, so too is our organizational culture - the collective mindset of the company. At WhiteWater, we: Trust, Co-create, Respect, Collaborate, and Engage. When we cultivate a forward-moving, highly collaborative and fully accountable and committed company mindset, we are: High achieving; results driven and knowledgeable; Enthusiastic, innovative problem solvers; Collaborative, supportive, and inclusive; and United, trustworthy, and trusted
Interested in starting an exciting career with WhiteWater? Apply today!
Position: Quality Specialist
Department: Quality & Safety
Location: Richmond, BC, Canada
Reports to: Manager, Quality & Safety
As a Quality Specialist, you will ensure our high standards are met by both internal operations and global suppliers, providing quality products to our customers. You will support continuous improvement through root cause analysis, monitor NCR data, and oversee supplier quality via audits and inspections. Additionally, you will assist with documentation, compliance tasks, and internal audits and contribute to health, safety, and environmental initiatives. This role requires strong analytical skills, effective communication, and up to 25% travel for quality-related activities.

QUALIFICATION AND EXPERINCE:

Bachelor’s degree in Quality Management, Engineering, Occupational Health & Safety, Industrial Hygiene, or a related field, or equivalent combination of education, training, and experience.
Familiarity with ISO 9001, ISO 14001, or ISO 45001 standards is desirable.
ISO 9001, ISO 14001, or ISO 45001 Lead Auditor (or equivalent certification) is highly desirable.
1-3 years experience in quality assurance, quality control, or a similar role.
Understanding of quality control principles, methodologies, and best practices.
Proficiency in documentation management, including SOPs, safety procedures, and project quality procedures.
Knowledge of industry regulations, codes, and standards, including WorkSafeBC, ASTM, EN, and ISO standards, and OSHA regulations is desirable.
Experience conducting inspections and audits and ensuring compliance with quality standards.
Detail-oriented with strong analytical thinking and problem-solving abilities.
Basic knowledge of systems and associated principles for mitigation of hazards.
Experience with commodity-based certifications or experience in areas such as steel, fiberglass, interactive play, theming, or water ride vehicles is a plus.

ESSENTIAL RESPONSIBILITIES:

Performance Evaluation & Improvement
Facilitate and execute NCR root cause and corrective actions.
Monitor NCR data for trends and identify recurring issues.
Support our G8D and Major NCR programs.
Contribute to problem-solving and continuous improvement initiatives.

GENERAL DUTIES:

Assist with various quality assurance and control tasks as needed.
Support cross-functional teams in achieving quality objectives.
Prepare and present reports on quality metrics and performance.
Respond to quality-related inquiries from internal and external stakeholders.
Provide administrative support for quality projects and programs.
Perform other duties as assigned to support the overall goals of the quality department.