Quality Specialist

at  ZEISS Group

About Us:
How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: This position is located in Toronto, Canada/
What’s the role?
As a Quality Specialist, you get to work with an astonishing team that plays a vital role in Carl Zeiss Vision. Show case your skills and experience with process enhancement.
Supports the quality management system (QMS) and is accountable for optimal support of the production of prescription eyeglasses. Supports ongoing compliance of quality, environmental standards, health and safety (EHS), and industry regulatory requirements.
Sound Interesting?

Here’s what you’ll do:

• Collaborate with Operations team in root cause analysis related to defects and deviations, including:
• Investigate customer complaints and non-compliance issues
• Collect and compile the statistical quality data using MS Excel, Minitab or other statistical tools
• Monitor and report on quality KPIs and other department performance indicators, e.g., lens scrap/breakages and defect analysis
• Work closely with Operations team to develop, recommend, and monitor corrective and preventive actions (CAPA); Drive the coordination and tracking of action items
• Plan, conduct, monitor testing and inspection of materials and products to ensure finished product quality; Address local quality issues with the respective supplier as needed
• Lead the Advanced Product Quality Planning process (APQP), coordinate the qualification and validation of new/ updated processes, products, and materials:
• Prepare TQ/TV/OR protocols, conduct/coordinate validation tests and product audits, and create reports in collaboration with Operations and Global Quality team
• Drive the proactive update of process control documents in collaboration with Operations (e.g., PCP, PFD, PFMEA, etc.) to ensure adherence to engineering specifications and work procedures
• Support implementation and improvement of Quality Management System (QMS), for example:
• Coordinate and support audits (e.g., ISO 9001), evaluate audit findings and implement corrective actions
• Support production with change requests and release of controlled documents
• Ensure operating procedures are in place and are used by associates via process monitoring and conducting gap analysis against engineering specifications and work procedures
• Revise QMS procedures, scheduling related audits and trainings as needed
• Coordinate and/or perform equipment calibration
• Train employees on cosmetic inspection and coordinate inspector calibrations.
• Support workplace Environment and Occupational Health & Safety and sustainability activities:
• Participate in conducting job hazard assessments, industrial hygiene tests, SDS management, and other JHSC activities.
• Support in coordinating environmental tests and other E&HS action items as needed.
• Other duties as required

Do you qualify?

• Bachelor’s Degree or Certificate in a technical subject such as Math, Computer Science, Engineering, Statistics, Data Analysis, etc.
• 1-2 years of experience in Quality is preferred
• Strong computer skills (Must have MS Word, Excel, PowerPoint; Experience in Power BI and Power Automate would be an asset)
• Thorough knowledge and understanding of quality management systems and ISO 9001 requirements
• Data analysis: must be able to extract and compare data using advanced Excel skills and other software
• Experience working with QMS, process audits and 5S
• Experience with CAPA methodologies (e.g., PDCA, QRQC, A3, 8D, Ishikawa fishbone diagram, 5-whys, or other six sigma tools.)
• Experience with PFMEA, PCP, and PFD
• Problem analysis and problem solving
• Decision-making, good judgment, and able to coach and lead other to achieve desired results
• Understanding and basic knowledge of business processes

Nice to Haves:

• Attention to detail, well organized
• Good interpersonal, communication, and planning skills
• Strong social competencies (people skills, knowledge transfer and training methods, enforceability, reliability, motivation, and communication skills)
• Dependable, able to follow direction either written or verbal
• Ability to communicate with other associates in a clear, concise manner
• Professional demeanor

Working Environment:

• General office equipment used to include PC and related software. DVI Network, Microsoft Office Suite. Working knowledge of most lab equipment.
• Wearing PPE is mandatory in the lab
• 40 hour workweek, with occasional flexibility to work varying shifts and hours.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental

• Collaborate with Operations team in root cause analysis related to defects and deviations, including:
• Investigate customer complaints and non-compliance issues
• Collect and compile the statistical quality data using MS Excel, Minitab or other statistical tools
• Monitor and report on quality KPIs and other department performance indicators, e.g., lens scrap/breakages and defect analysis
• Work closely with Operations team to develop, recommend, and monitor corrective and preventive actions (CAPA); Drive the coordination and tracking of action items
• Plan, conduct, monitor testing and inspection of materials and products to ensure finished product quality; Address local quality issues with the respective supplier as needed
• Lead the Advanced Product Quality Planning process (APQP), coordinate the qualification and validation of new/ updated processes, products, and materials:
• Prepare TQ/TV/OR protocols, conduct/coordinate validation tests and product audits, and create reports in collaboration with Operations and Global Quality team
• Drive the proactive update of process control documents in collaboration with Operations (e.g., PCP, PFD, PFMEA, etc.) to ensure adherence to engineering specifications and work procedures
• Support implementation and improvement of Quality Management System (QMS), for example:
• Coordinate and support audits (e.g., ISO 9001), evaluate audit findings and implement corrective actions
• Support production with change requests and release of controlled documents
• Ensure operating procedures are in place and are used by associates via process monitoring and conducting gap analysis against engineering specifications and work procedures
• Revise QMS procedures, scheduling related audits and trainings as needed
• Coordinate and/or perform equipment calibration
• Train employees on cosmetic inspection and coordinate inspector calibrations.
• Support workplace Environment and Occupational Health & Safety and sustainability activities:
• Participate in conducting job hazard assessments, industrial hygiene tests, SDS management, and other JHSC activities.
• Support in coordinating environmental tests and other E&HS action items as needed.
• Other duties as require