Quality Support Manager (Care Home & Domicillary Care)

at  NHS West Yorkshire Integrated Care Board

Lead on the implementation of the contractual requirements related to quality and experience for care homes and domiciliary care providers. Engage, motivate and provide specialist advice to care home providers to secure high quality services; by influencing standards of care, developing clinical practice and identifying improvements in clinical quality consistent with local priorities, national standards, and strategic objectives. Develop systems and processes to quality assure care and treatment provided by care homes, including leading care home assurance visits and resident safety walkabouts. Develop and maintain a care home quality dashboard ensuring it contains the most up to date information.
Undertake an annual review of measures making appropriate changes following the appropriate consultation. Implement robust quality assurance systems and processes for care homes relating to quality and experience. Review information submitted by care homes and make recommendations for improvement on the basis of these. Review care home data, undertake trend analysis of data submitted and disseminate the learning across the NHS West Yorkshire ICB and the care home providers.
Lead the specification of quality standards for care homes and the quality monitoring of these providers. Develop effective relationships with care home providers delivering targeted service and quality improvement support, such as following a CQC inspection or serious incident; or organising events for care home staff. Provide advice to care home staff using best practice and evidence of effectiveness as required. Work in collaboration with the contracting team to provide specific quality improvement expertise to the monitoring and management of care home contracts through levers such as CQUIN goals, local quality requirements and indicators.
Work in collaboration with the Quality and safeguarding consolidated team to ensure placements in care homes are able to meet the needs of patients. When quality concerns are identified with care home providers co-ordinate the collation and triangulation of intelligence and the assurance provided, including serious incidents, complaints, patient experience. Utilise appropriate national tools, present findings and monitor remedial actions. Lead the organisation, and deliver training events appropriate to the role e.g.
root cause analysis, clinical audit, incident reporting. Deputise at meetings related to the role when required. To undertake any other duties at the request of the line manager, which are commensurate with the role including project work, internal job rotation and absence cover

Please refer the Job description for details