Quality Support Officer

at  North Tees and Hartlepool NHS Foundation Trust

Applications are invited for this key post supporting the Patient Quality team in its ambition to deliver patient care that is safe, effective and person-centred.
The post holder will work closely with the Lead Nurse for Quality and Professional Standards, to provide administrative support. This can include: to support and deliver quality management processes in line with the requirements of the Trust quality work streams.
This is achieved by providing technical and administrative support using the quality management information systems, to schedule meetings, arranging visits and panels, preparing papers, taking minutes, monitoring follow-up actions and distributing papers and supporting diaries management, and by supporting colleagues and external staff with quality processes, and answering information queries.
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and “Together we are North Tees & Hartlepool”
Co-ordinate and support delivery of the Trust’s quality management processes, ensuring all requirements are met and systems are kept up to date. This includes:
coordinating programme schedules
ensuring accurate and timely completion of documentation
collating and distributing relevant information
monitoring completion of follow-up actions
supporting the planning and delivery of education programmes
supporting planning and delivery of award ceremonies
supporting planning and delivery of celebratory events including the bi-annual Celebrating Excellence event
Work in collaboration with Business Intelligence to ensure all data presented at panels and programmes are collated and accurate.
Use appropriate technologies to organise own time to manage workload and support delivery of objectives.
To support preparation of agendas and circulation of relevant papers/minutes etc. to participants.
Adopt a pro-active approach to workload delivery ensuring stakeholders/ participants have sufficient notice to provide relevant information for quality meetings.
Prepare high level data reports and correspondence including confidential and complex documents to a high standard.
Maintenance of comprehensive electronic filing systems for the patient quality and corporate team (InPhase and Life QI).
Liaise with senior clinicians, senior managers and staff within the trust and with outside agencies where required

Please refer the Job description for details