Quality Support Officer

at  Rethink Mental Illness

Contract: Fixed Term Contract – 15th September 2025
We are looking for an experienced and passionate Quality Support Officer to work as part of our Quality & Business Intelligence Team.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
As Quality Service Support Officer for Rethink Mental Illness I work as part of the Quality and Service Support Team (Q&S) to deliver compliance and performance monitoring support to Rethink services and provide Quality and Service implementation support for new Rethink services. Reporting to the Head of Quality & Service Support, I work closely with the extended Q&S team, colleagues across services, HR, Finance and others.
My focus is on providing compliance and performance monitoring support to services. I help to plan and inform the work of the Q&S team by providing information and support to Quality managers. I help to develop processes and systems to enable Rethink to deliver high performing, excellent quality services that achieve great outcomes for people using them. I support the team to plan and schedule Q&S support and provide contract and management support to key systems such as lone working, and CQC Registration.

Please refer the Job description for details