Quantitative UX Researcher

at  Global Payments Beamery

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, Information Sciences, Data Analytics, or related field or practical experience
• Typically minimum 1-2+ years relevant experience
• Experience with research design utilizing various qualitative and quantitative methods, such as foundational research, journey maps, analytics, surveys, usability studies
• Experience with remote research tools (i.e. Userzoom Go, UserTesting, SurveyMonkey, OptimalSort)
• Minimum 2 years of experience with analytics tools (i.e. Google Analytics, Pendo, Data Studio, LogRocket)
• Experience with compiling data from multiple sources to drive actionable insights
• Must have excellent time management skills: be able to handle multiple projects at one time and prioritize needs and projects

PREFERRED QUALIFICATIONS

• Master’s degree or higher in a related field
• 3-5 years of relevant work experience within user experience, human computer interaction, product design research, data analytics with ux focus
• 2 - 4 years of experience with analytics tools (i.e. Google Analytics, Pendo, Data Studio, LogRocket)
• Experience cleaning and manipulating data in Excel and/or Google Sheets (i.e. VLookups, Pivot Tables)
• Experience with building data reports and dashboards
• Experience with data storytelling
• Knowledge of Pendo a plus

SUMMARY OF THIS ROLE

As part of the Global Product Design Organization, the Quantitative UX Researcher plays a key role in shaping the user experience by driving research to provide user insights that will inform product design and strategy. Researchers collaborate with designers, technical writers, and product stakeholders to understand business and research goals, conduct high quality research, and present findings. We strive to learn and understand our users’ needs and behaviors to help create useful, usable, and engaging products and features.
As a Quantitative UX Researcher, you should have a deep understanding of how to collect, interpret, and share data insights in a way that drives actionable insights for stakeholders. You will play a key role in creating and telling the story of the data to highlight the needs of our users.

ESSENTIAL DUTIES

• Understand and translate business requirements and constraints into research initiatives
• Strong ability to synthesize complex information from various sources to uncover the details in the big picture and make connections between other business initiatives
• Strong background in data storytelling to highlight patterns and outliers
• Create impactful dashboards and visualizations that provide actionable insights and recommendations to inform business decisions
• Leverage analytics tools (Pendo, Google Analytics, Data Studio) and quantitative techniques (benchmarking, survey design, data collection and visualization, path modeling, descriptive statistics) to measure UX goals and metrics, determine opportunities, and support product decision-making
• Collect and analyze user needs and behaviors via primary and secondary research (i.e. user interviews, surveys, field visits, usability testing, remote testing)
• Create user research test plans and protocols with appropriate research methods
• Share research findings and recommendations to diverse audiences through written reports and oral presentations
• Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams
• Collaborate with designers and product managers to prioritize research findings in a fast-paced environment
• Must be self sufficient and be able to navigate project constraints and complexity
• Keep abreast of industry and user experience trends, and best practices and promote research within the team
• Must be a collaborator and team player