R&P Case Manager

at  Catholic Charities Diocese

POSITION TITLE: R&P Case Manager
REPORTS TO: Program Manager
FLSA STATUS: Non-exempt
TIME COMMITMENT: Full-time (40 hours/week); some evenings and weekends
SALARY: $20 - $24 per hour, depending on experience and education
To apply for this position you need to complete this Application
POSITION SUMMARY: Responsible to work with primary refugees in providing a range of specialized services in support of the goals of economic self-sufficiency and effective resettlement for persons enrolled in the department’s Reception and Placement Program (R&P).
Responsible for the development, coordination and implementation of a resettlement service plan for primary refugees for the first 90 day period of their initial arrival to the United States.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform satisfactorily each essential duty listed below.

EDUCATION, EXPERIENCE:

• Associate Degree and/or a minimum of 1-3 years of relevant experience in social services and/or nonprofit work.
• Proficiency in the language and cultural background of one or more of the refugee populations served by the program.
• Knowledge of/familiarity with or ability to learn quickly the resources and providers (governmental, civic, social, educational, economic, faith-based, etc.) that are available within the community/county to help refugees achieve successful initial resettlement.
• Work independently in a safe and appropriate manner. Demonstrate both problem solving and problem prevention skills.
• Recognize time as a valuable resource and respond promptly to needs of clients and co-workers. Consistently perform work assignments in a time-efficient manner and adhere to deadlines.
• Ability to establish and maintain accurate, complete and confidential case files.
• Ability to conduct oneself in a professional manner.
• Commitment to the mission and values associated with the agency and the program, including compassion, competency, accountability, social justice and respect for others.
• Bilingual in English and other language spoken by Refugees.
• Excellent verbal and written communication using proper grammar and vocabulary
• Ability to communicate effectively and tactfully with clients, co-workers, and other individuals in a diverse, multicultural work environment
• Excellent interpersonal skills
• Proficiency with Microsoft Office Suite – including Outlook, Word, Excel, PowerPoint and Access – and other commonly used office software required
• Familiarity with data management software and the use of databases for tracking the delivery of services to clients preferred

• Initiate and submit check requests as needed according to the R&P per capita budget.
• Ensure all check requests for the R&P are submitted accurately, on time and in accordance with the Cooperative Agreement.
• Ensures that all vendors are paid on time.
• Provide pre-arrival services including but not limited to the following: identifying and arranging affordable housing for newly arrived clients, assuring that appropriate apartment furnishings are provided or purchased according to program standards and requirements, conducting home-safety inspections and requesting initial financial assistance.
• Welcome at the airport with initial reception and transportation of newly arrived refugees.
• Responsible for the coordination and delivery of post-arrival services that will assure the successful orientation and integration of refugee arrivals into their new community.
• Provide initial assessment of newly enrolled clients and provide initial home visit with follow-up visits as needed.
• Conduct program and community orientation.
• Establish a resettlement plan with clients to ensure all post-arrival core services are provided in the required timeframe and individual needs are acknowledged and addressed.
• Instruct and educate clients about financial responsibility and adherence to an R&P budget plan.
• Provide ongoing support and follow-up for all services according to the individual resettlement plan throughout the R&P eligibility period.
• Provide referrals to eligible services including but not limited to the following: health assessment appointments, applications for CalFRESH and Medi-CAL benefits, referrals to employment programs, e.g., Wilson-Fish or Match Grant or CalWORKs and Acculturation and ESL classes.
• Provide refugees with an orientation to public benefits and community resources including information about how to access public transportation.
• Coordinate transportation and interpretation for TANF-CalWorks appointments, medical appointments and school enrollments as needed.
• Provide housing orientation to newly arrived refugee clients and conduct 30-day home visits to document that housing and furnishings meet program and agency standards.
• Maintain comprehensive, accurate and up to date online case files for all assigned cases in accordance with CDSS requirements for case file maintenance and documentation.
• Prepare case files for review and/or monitoring activities in coordination with Program Compliance Monitor, and funders;
• Translate documents as needed;
• Responsible for the timely completion of an R&P period report at 90 days after arrival.
• Provide for transportation and Interpretation services as needed.
• Document all services and outcomes in an electronic case file as well as in an actual hard copy file entering case notes and maintaining confidentiality of client information.
• Follow established program protocols
• Adhere to all agency policies and procedures
• Submit program reports and statistics in a timely manner
• Participate in departmental meetings, on-line webinars and other training opportunities
• Attend department, program and 1-on-1 supervision meetings as required;
• Follow state requirements on mandatory reporting of child abuse and neglect;
• Other related duties as assigned