R20056495 Manager, Insurance Supervision - WFG Canada- Alberta

at  Transamerica

Job Family
Regulatory Compliance
About Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Who We Are
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.
Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.
We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.
What We Do
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit
transamerica.com
.
Job Description Summary
Manage a team of insurance supervision analysts who conduct pre/post-sale business reviews of select independent licensed insurance agents affiliated with World Financial Group Insurance Agency (WFGIA). Oversee day-to-day operations of the supervision program, including processes and procedures, supervisory training, branch audit schedules and rotation, tracking and reporting, etc. to detect and mitigate company and regulatory risks.
Job Description
Job Summary
Manage a team of insurance supervision analysts who conduct pre/post-sale business reviews of select independent licensed insurance agents affiliated with World Financial Group Insurance Agency (WFGIA). Oversee day-to-day operations of the supervision program, including processes and procedures, supervisory training, branch audit schedules and rotation, tracking and reporting, etc. to detect and mitigate company and regulatory risks.

Responsibilities

• Lead the team in conducting pre/post-sale business reviews of select independent licensed insurance agents including new agents, special supervision agents, agents under investigation, etc.
• Foster a culture of compliance by promoting awareness and understanding of regulatory requirements to field leaders and agents. Influence and drive discussions on compliance topics with field leaders and agents.
• Provide management reports on trends and adherence to supervision/compliance policies, procedures, and regulatory requirements. Identify trends and training opportunities for field agents.
• Coach the team in corrective coaching discussions and supervisory training to agents for adherence to policies, procedures, and regulatory requirements.
• Provide direction in the development and implementation of training materials, such as bulletins and webinars.
• Identify and evaluate opportunities to improve workflow processes and communications to the field; implement approved improvements.
• Lead and/or participate in department and company projects.
• Coordinate scheduling/rotation and analyst activities during branch audits to ensure agent adherence to business and regulatory requirements.
• Provide leadership and direction to the team toward operational excellence and accountability. Ensure, staff have the training and tools required to perform job duties. Hire, lead, train, develop, coach, and reward team members.

Qualifications

• Five years of insurance/financial services and supervisory/compliance experience
• Three years of relevant management experience
• Comprehensive knowledge of regulations and industry rules for life insurance products
• Life Insurance license
• Strong relationship management, customer/agent focus, and interpersonal skills
• Excellent written/oral communication and presentation skills
• Ability to prioritize, delegate, and/or implement multiple activities in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently and in a team environment
• Proficiency using MS Office products

Preferred Qualifications

• Post-secondary education in finance or business
• Knowledge of WFGIA processes and procedures
• Knowledge and application of life insurance industry concepts, practices, and principles
• Advanced proficiency in MS Excel
• Bilingual or multilingual – fluent (oral and written) in French, English, Punjabi to complete required job duties and to communicate with a diverse agent and employee base. Expected to complete most business transactions with WFGIA in English, as management located in Ontario and in the U.S. speak English for daily/frequent communications

Working Conditions

• Office or hybrid office/remote environment
• Valid driver’s license and vehicle required for branch review travel (approximately 20%)

This job description is not a contract of employment nor for any specific job responsibilities. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
Worried about not having every single qualification listed? It’s okay. If it’s a role you’re interested in, we encourage you to apply. Employees who enjoy their jobs are one of our favorite things.
What We Offer
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs

Inclusion & Diversity
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.
Giving Back
We believe our responsibilities extend beyond our corporate walls. That’s why we created the
Aegon Transamerica Foundation
in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.
Transamerica’s Parent Company
Aegon

acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

• As of December 31, 2023

Responsibilities

• Lead the team in conducting pre/post-sale business reviews of select independent licensed insurance agents including new agents, special supervision agents, agents under investigation, etc.
• Foster a culture of compliance by promoting awareness and understanding of regulatory requirements to field leaders and agents. Influence and drive discussions on compliance topics with field leaders and agents.
• Provide management reports on trends and adherence to supervision/compliance policies, procedures, and regulatory requirements. Identify trends and training opportunities for field agents.
• Coach the team in corrective coaching discussions and supervisory training to agents for adherence to policies, procedures, and regulatory requirements.
• Provide direction in the development and implementation of training materials, such as bulletins and webinars.
• Identify and evaluate opportunities to improve workflow processes and communications to the field; implement approved improvements.
• Lead and/or participate in department and company projects.
• Coordinate scheduling/rotation and analyst activities during branch audits to ensure agent adherence to business and regulatory requirements.
• Provide leadership and direction to the team toward operational excellence and accountability. Ensure, staff have the training and tools required to perform job duties. Hire, lead, train, develop, coach, and reward team members