R2A Record Process Lead with English

at  Capgemini

SHORT DESCRIPTION

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

QUALIFICATIONS

• English - minimum B2 level
• Related business knowledge and experience (service delivery and people management)
• R2A Report-to-Analyze experience (OTC and R2R will be an asset)
• Strong client relationship management skills
• Impact & influence skills
• Process management and improvements skills
• Good client facing and presentation skills
• Change management skills
• Able to work on multiple tasks in demanding environment and work with people from diverse cultures
• Ability to work effectively under time pressure and with deadlines
• Teamwork approach
• Flexibility, ability to deal with ambiguity and change

• Assures sufficient resources to perform operations for the Client
• Creates, leads and develops strong and effective teams, motivated towards effective performance and objectives realization
• Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations
• Manages turnover and recruitment processes for the project
• Accurately forecasts and manages costs and profitability for the project
• Takes care of quality improvements
• Plays a role model to influence other individuals behavior and professional development
• Defines new opportunities by identification of potential areas where scope of project can be increased
• Encourages the Client to identify other areas that could have the impact on scope increase