Racing Customer Support Analyst
at PA Betting Services
Howden DN14, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 16 Nov, 2024 | Not Specified | 16 Aug, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
PA Media Group updates live betting markets for Horse and Greyhound racing for every meeting in the UK, Ireland, and South Africa and select meetings from across the world. We have been at the heart of the Racing and Betting industry, providing content to the market for over 60 years and our business is thriving with 60% growth in the last 4 years.
Responsibilities:
ABOUT THE ROLE
A new opportunity has become available within the Racing Team at our Howden office to join our customer and technical support team on a full-time basis, covering a flexible rota over 365 days 24/7 (which includes some weekends and overnights). This role will be a hybrid role which includes remote working up to 50% of the week.
You will provide real-time responses to our customers, escalate and diagnose issues reported internally and externally, whilst providing operational and technical assistance to clients and suppliers. Full training will be provided.
No two days are the same, and both collectively and individually we strive to learn and adapt our skills and strategy to ensure our customers and suppliers are fully satisfied.
RESPONSIBILITIES WILL INCLUDE
- Provide clear and professional responses to incidents and requests from internal and external clients.
- Log issues within an internal customer service database.
- Monitor live Racing and Sport systems, escalating through appropriate internal channels.
- Aid in diagnosing the cause of incidents, wherever possible resolving customer issues first time.
- Follow a defined process and procedure whilst managing customer expectations and responses.
- Provide clear and correct communication and notifications as required to the business and customers.
- Contribute to customer support knowledge base and provide knowledge transfer to colleagues and other teams for supporting the business as necessary.
- Support the business in assisting with external communication around customer migrations or the roll-out of new systems, products or services.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
Howden DN14, United Kingdom
