Radio Services - Service Management Specialist

at  Victoria Police

As a Service Management Specialist reporting to the Delivery Manager of the Frontline Technology Domain, you will be responsible for the implementation and delivery of end-to-end services. Your focus will be on delivering reliable, high-performing IT services, ensuring that our critical infrastructure supports day-to-day police operations effectively and efficiently. This is a unique opportunity for someone passionate about service management and continuous improvement in an agile, mission-critical environment.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements. You will be part of a supportive and progressive team that supports and enables career development.

REQUIREMENTS AND RELEVANT INFORMATION:

• Australian Citizenship is a must. PR not sufficient.
• One (1) x full-time, ongoing position available.
• VPSG6 salary range $134,593 - $180,115 p.a. plus superannuation.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• This position may require out-of-hours work as indicated in the Position Description relating to after hours service management issues (as attached to the advertisement).
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
• The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

CURRENT VICTORIAN GOVERNMENT EMPLOYEES MUST APPLY VIA JOBS AND SKILLS EXCHANGE (JSE).

For further information, please contact: George Soitaridis on 8600 8154 or george.soitaridis@police.vic.gov.au
We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 8082.

ABOUT US:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.
Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.
Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vp

The Service Management Specialist role sits within Operational Technology and is part of the Frontline Technology Domain.

Your role accountabilities will be:

• Provide leadership and manage the efficient progress of ICT Domain initiatives through all phases.
• Provide high level specialist advice, identify, and evaluate strategic issues and risks and develop contingency plans and solutions to ensure quality outcomes, consistency, and standardisation of services.
• Actively plan, monitor, manage and deliver initiative objectives and outcomes to ensure initiatives remain within their agreed budget, scope, and timelines.
• Ensure the delivery of product changes and enhancements in the allocated ICT Domain are managed effectively and deliver the agreed service requirements in accordance with the value management framework.
• Engage with internal delivery teams, delivery partners and external consultants to implement changes and new additions to ICT products and services. Manage changes, and enhancements to ICT products and services, including overseeing change requests.
• Facilitate and coordinate business analysis, requirements gathering, backlog management and prioritisation for ICT product enhancements, developments, and defect resolution.
• Ensure that information management, security and privacy, and quality assurance procedures are accurately implemented and maintained to ensure the integrity of the controls environment and compliance with Victoria Police standards and procedures.
• Support a culture of security and governance by adhering to all security, privacy or associated patterns, policies, or standards. Ensure the safe handling and management of Victoria Police data and systems, including engaging with broader teams to ensure outcomes delivered are secure by design and meet operational security expectations.
• Lead collaborative and planning processes, aimed at prioritising the work that needs to be done against the capacity and capability of the team.
• Actively participate in the agile delivery community and provide specialist advice on process maturity and updated best practices across the organisation and industry.
• Maintain key partnerships with internal stakeholders, service providers, other Government Departments, and their associated agencies and manage communications and negotiations, consistent with organisational policies, requirements, and frameworks.