Radiology Order Representative

at  Advanced Radiology Consultants

JOIN OUR CULTURE OF CARING!

Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring and friendly environment.

POSITION SUMMARY:

Radiology Order Representatives manage incoming physician orders through a variety of intake points. Meticulous attention to detail, proper auditing of order and obtaining corrections are primary responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent organizational skills and ability to multitask in a high paced environment.
• Customer service skills - empathetic, active listener, who has strong follow through skills
• Proficient computer skills and data entry skills
• Basic knowledge of anatomy and medical terminology preferred
• Listen to feedback or constructive criticism from management and apply it to themselves
• Critical thinking – the ability to think creatively, problem solve and work independently

EDUCATIONAL REQUIREMENTS:

• High school diploma or general education degree (GED)
• One year related experience and/or training; or equivalent combination of education and experience

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

• Manages all incoming documents for imaging procedures from multiple locations.
• Conducts a thorough and detailed audit on incoming documents, assuring that the order is compliant.
• Renames, extracts, and rotates all pages.
• Creates an order and assign to appropriate outbound work list in EPIC.
• Establishes new patient accounts for all patients that are currently not set up in EPIC.
• Makes outbound calls to referring physician to clarify additional or missing information.
• Compares order to scheduled exam(s), works with contact center or site to update booking if needed.
• Works alongside radiologists and clinical site to assist with reaching referring physicians.
• Assists with incoming calls from clinical sites and corporate phone line.
• Accurate and timely communication with clinical operations and patients.
• Manages e-mail communication between patients and scheduling.
• Assists in managing excel spreadsheet tracking of incoming orders.
• Provides assistance in scheduling appointments for FL and X-Ray.
• Provides assistance to contact center as needed.
• Audits their own work to ensure quality and reports safety or quality events.
• Respects patient confidentiality by adhering to HIPAA standards.
• Attends meetings, training, learning and development sessions as required.