Radiology Support Specialist

at  Spectrum Healthcare Partners

COMPANY OVERVIEW

Spectrum Healthcare Partners is Maine’s largest multi-specialty, physician-owned and directed professional organization and is comprised of over 200 physicians practicing in the areas of anesthesiology, orthopaedics, pain management, pathology, radiation oncology, radiology, and vascular & interventional services. Spectrum provides services at many of Maine’s hospitals throughout the state and in eastern New Hampshire.

POSITION SUMMARY

Provides all operational support as part of the Radiology Support Team to facilitate and coordinate workflow for the radiologists in a large, multi-specialty physician healthcare organization

QUALIFICATIONS

• High School diploma or equivalent
• Knowledge of medical terminology
• Experience in radiological setting helpful
• Strong attention to detail and the ability to prioritize multiple tasks
• Ability to communicate time-sensitive medical information clearly and accurately to referring offices, ED Staff and other medical professionals
• Proficient computer skills to include Microsoft office Word, Excel, Access,
• Specialized computer software -PACS, QDoc, EPIC, Power Scribe 360 Pacs Scan and Qgenda helpful
• Excellent interpersonal, communication, and customer service skills with the ability to communicate effectively, both orally and in writing with employees at all levels of the organization
• Ability to work independently as well as part of a team
• Ability to maintain confidentiality

ESSENTIAL FUNCTIONS

• Manage addendum requests, report corrections, and tracking to ensure completion
• Support radiologists by communicating and documenting STAT, Unexpected and Critical Finding through our One Connect System
• Maintain and create documentation that support the radiologist’s workflow
• Interact with Teleradiology vendors to ensure final reads and to troubleshoot, when necessary
• Expedite stat read requests received from our sites of service and notify appropriate Radiologists assigned to read
• Provide timely communication of system issues or other workflows that may impact the Radiologist’s day
• Work with various sites of service PACS systems to assist radiologists with workflow, system failures, and delays in dictations, and create specialized worklists
• Monitor report turnaround times; report delays to ensure final reports are generated in a timely fashion
• Request prior comparison films and reports for radiologists
• Import prior imaging and reports for comparison purposes
• Collate and request necessary information for radiologist protocolling
• Promptly facilitate physician-to-physician communication via phone

PRIMARY RESPONSIBILITIES

• Answer, triage and transfer incoming calls appropriately
• Respond to voicemails and e-mails promptly
• Frequent interaction with medical professionals and administrative staff at various facilities
• Maintain appropriate level of Company and HIPAA-related confidentiality
• Provides excellent customer service to Radiologists and sites of service
• Attends meetings as assigned and participate in educational activities to keep skills up to date
• Displays cooperative behavior and interacts positively and effectively with others to promote a team environment
• Performs other duties necessary to maintain the overall efficiency and continuity of the department
• Is proactive in identifying, reporting and participating in the resolution of any potential or safety issues
• Demonstrate professionalism at all times
• Ensures adherence to Company policies and procedures for related activities