Radiotherapy Education Administrator

at  The Christie NHS Foundation Trust

An exciting opportunity has opened to join the Radiotherapy Education team based at the Christie NHS Foundation Trust in Manchester as a Radiotherapy Education Administrator. This role will be a fixed term position of 12 month (to cover maternity).
The Education Administrator will work closely with the Radiotherapy Education team. They will be responsible for providing high quality administrative support within The Christie Radiotherapy Education Team in the organisation and delivery of training to pre-registration and registered healthcare professionals. The post holder will be responsible for the administrative and operational support for a varied and busy programme of activities including administrative support for new staff joining the main Radiotherapy department.
Duties of the Radiotherapy Education Administrator will include:
Course Administration & Coordination – to support the organisation of educational activities locally and nationally.
Maintain Accurate Records – to actively engage and manage data regarding educational activities, which will include using information technology systems and databases
Communication – to liaise with stakeholders via telephone, email and face to face interactions to ensure high quality educational activities.
Marketing support – to promote educational and development programme to diverse stakeholders.
The post holder will along side the Radiotherapy Education team to support and development healthcare workforce, which will include working flexibly around business needs.
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Course Administration & Coordination
To be the first point of contact (telephone, direct and written) within the team. Responding to enquiries from colleagues and external organisations, in a professional, timely and customer-focused manner
Complete the registration process for the programme of courses to include; creating booking sheets, sending out pre course materials where applicable, and monitoring booking systems
Attend meetings and follow up on action points
Contact speakers to confirm agenda times as instructed, ensuring presentations are submitted in a timely manner
Preparation of facilitator and delegate materials
Secure and book suitable facilities for courses
Provide support for on the day coordination of courses to include; registration, catering and speakers
Produce evaluation reports for courses and feedback to managers
Set up course offerings on the Trust education database
Creating relevant documents to support delivery of courses, such as attendance sheets, course materials and evaluation tools
Help to resolve issues of an urgent nature relating to course delivery
Maintain Accurate Records
To be actively involved in the support of the education database project maintain its accuracy
Input financial data and maintain accurate records in relation to raising invoices and card payments
Ensure all course registration processes are up to date and accurate
Use of electronic booking systems
Responsible for requesting and recording all temporary staffing , and students attendance and absence in the electronic system
Input monthly performance data for reporting purposes
Communication
Provide front of house support on the course days (at the time specified), being the first point of contact with delegates and speakers
Escalate issues or concerns and help to resolve, as appropriate
Attend and contribute to team meetings for the purpose of reviewing the departmental activity and sharing general information
Frequent phone, face to face and email communication is required to liaise with stakeholders to include; course facilitators and delegates
Contribute to, and maintain, a positive working team environment
Be a representative for the Radiotherapy Education Team maintaining high quality standards & customer service
Maintain excellent working relationships with stakeholders
Marketing support
Utilise social media to promote workforce education
Monitor the Radiotherapy Education Team webpage to ensure all information is current and correct
Promote education and development programmes to key stakeholders
General
Communicate with colleagues in a clear concise manner
Undertake, and assist with, educational activity projects as required
Meet and greet delegates attending courses, where applicable
Take telephone queries relating to any education courses or programmes and informing appropriate personnel as required
Take a proactive attitude to your personal development and attend relevant mandatory updates
Demonstrates the agreed set of values and accountable for own attitude and behaviour
Work flexibly around the business needs, to include early mornings and evenings on an ad hoc basis
To include other identified administrative duties commensurate with level of post

Please refer the Job description for details