Raging Waters Sydney - Food & Beverage Team Member

at  Raging Waters Sydney

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
Raging Waters Sydney is the place to make lifetime memories. Offering water slides, attractions and one of the biggest wave pools - Sydney’s biggest water park has something for everyone.
We are currently looking for a:
Raging Waters Sydney - Food & Beverage Team Member
About the role:
Roles & Responsibilities:

Roles & Responsibilities

• Provide exceptional quality guest service, with a focus on smiling, friendly service, minimising wait time and queue time.
• Work effectively within a team environment to provide excellent guest service and promote a positive working environment.
• Required to complete any start of day and end of day duties as instructed.
• Ensure all areas are always kept clean and left clean and tidy at the end of the day.
• Ensure that all equipment needed for operations is available.
• Assist with cleanliness within the food & beverage areas including sweeping, rubbish pick-up, clearing and cleaning tables, emptying rubbish bins and cleaning work areas.
• Adhering to Responsible Service of Alcohol (RSA) requirements.
• Assist in other areas associated as required.
• To carry out all duties and responsibilities as assigned by the Food & Beverage Team Leaders, Food & Beverage Coordinator, Food & Beverage Manager, or member of the Management Team.

Counter Operator:

• Ensure that the Payment Card Industry (PCI) requirements are followed and checked before starting a shift and the PCI form is signed off before using each register.
• Operate the point of sale (POS) register.
• Maintain a clean and organised area, ensuring suppliers are stocks and equipment is functioning.
• The ability to upsell and value add to every order to maximise revenue opportunity.

Bar Attendant:

• Uphold RSA standards and ensure all RSA standards are enforced.
• Operate the point of sale (POS) register.
• Maintain a clean and organised bar area, ensuring supplies are well stocked.
• Monitor the sitting areas, ensuring they are clean and tidy, and guests are over 18 years or always accompanied by an 18-year-old.
• Assist with food service areas as directed.

Runner:

• Ensuring sufficient stock is available for the counter operations to ensure speed of service.
• Understanding of the number system in place for preparing and delivering orders placed.
• Assist counter operator by preparing orders for guests.
• Assist with maintaining stock levels.

Kitchen Operator:

• Ensure all orders are accurate and presented to the required standard.
• Prepare food by following correct procedures on equipment usage and food handling.
• Follow hygiene and safety procedures and maintain the workplace in a clean and hygienic manner.
• Ensure service stations are ready to go with all preparation required.
• Ensure that all equipment and stock is available in each location.
• Ensure all equipment is cleaned thoroughly after use and turned off.
• Follow labelling standards for food storage.
• Ensure all areas are left clean at the end of the shift.

Workplace Health & Safety (WHS):

• Follow and comply with Work Health Safety policies, procedures, and guidelines.
• Correctly use all safety and personal protective equipment.
• Act as a role model by demonstrating safe work behaviours.
• Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.
• Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.
• Attend Work Group Meetings to discuss and promote safety.

Requirements
Education:

Essential

• Food Handling certification

Desirable

• Barista qualifications

• Provide exceptional quality guest service, with a focus on smiling, friendly service, minimising wait time and queue time.
• Work effectively within a team environment to provide excellent guest service and promote a positive working environment.
• Required to complete any start of day and end of day duties as instructed.
• Ensure all areas are always kept clean and left clean and tidy at the end of the day.
• Ensure that all equipment needed for operations is available.
• Assist with cleanliness within the food & beverage areas including sweeping, rubbish pick-up, clearing and cleaning tables, emptying rubbish bins and cleaning work areas.
• Adhering to Responsible Service of Alcohol (RSA) requirements.
• Assist in other areas associated as required.
• To carry out all duties and responsibilities as assigned by the Food & Beverage Team Leaders, Food & Beverage Coordinator, Food & Beverage Manager, or member of the Management Team