Railroad Field Administrator

at  RailPros

Who WE are:
RailPros is the premier provider of engineering and diversified safety services to Americas rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.
Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!
Job Summary: The Field Administrator will work closely with Management to assist in auditing the Roadway Workers in Charge (RWICs) and provide recommendations for improvement.

KNOWLEDGE, SKILLS & ABILITIES:

• Proficiency in electronic communications (phone, e-mail, text)
• Customer-facing experience, especially in resolving issues and handling difficult situations
• Proven ability to make decisions within departmental guidelines

REQUIRED EDUCATION AND EXPERIENCE:

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Safety-sensitive experience in previous roles
• Railroad experience (preferred 5+ years)
• Maintenance of Way (MOW) experience

PREFERRED EDUCATION AND EXPERIENCE:

• Experience in client/customer service
• Project coordination experience
• Some college education preferred

ADDITIONAL QUALIFICATIONS:

• Strong customer service skills with an ability to work independently
• Discretion with confidential information
• Detail-oriented with intermediate technical skills
• Thoroughness, collaboration skills, communication proficiency, and flexibility

• Oversee the day-to-day audit program, including augmenting audits as needed system-wide
• Participate in and oversee the audit program, ensuring all reporting requirements are met
• Inspect field audits for completeness and perform trend analysis
• Analyze audit findings and develop plans to address discrepancies
• Make recommendations to the training department based on audit findings and patterns of failures
• Participate in the field mentoring program in alignment with RailPros FRA-approved 49 CFR Part 243 program
• Promote RailPros to railroad officials, potential clients, and existing clients
• Recruit and interview candidates, contributing to hiring decisions
• Conduct or assist in investigations as needed
• Revise and develop training programs as necessary
• Mentor RWICs to improve performance and job skills
• Audit & evaluate the RWIC team, providing regular feedback to the team and management
• Document and initiate performance improvement discussions with RWIC personnel
• Other duties as assigned to support business needs