RAN Support Engineer

at  Ericsson

ABOUT THIS OPPORTUNITY:

Approximately 40% of the world’s mobile traffic is carried through an Ericsson Network. The fifth generation (5G) of Radio Access Networks (RAN) is happening now and Ericsson is the recognized technology leader in bringing it to the market. From connected automobiles to wireless online gaming and connecting the “Internet of Things”, the possibilities are endless. As the telecoms industry deploys 5G networks around the globe, technologies such as automation and virtualization, plays a key role in future network evolution, there has never been a better time for you to make your mark.
This is an exciting opportunity to undertake a RAN support engineer role using the best solutions available in a fast-moving telecommunication environment. You will be a key part of an engineering group using agile management and engineering practices. Come and join our RAN support team now!

THE SKILLS YOU BRING:

• BSc or MSc degree in Computer Science, Electrical Engineering or equivalent
• Min 3 years of experience in customer support or incident handling
• Demonstrated strong troubleshooting ability in 4G/5G technologies
• Good command of English language, both verbal and written
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Applying expertise & technology

• Fix and resolve problems to stabilize and optimize customer networks.
• Work with assigned CSR tickets, using support tools according to global support processes and procedures.
• Through contact with external customers capture data and information about any specific problem that has been reported to Ericsson.
• Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers of Ericsson.
• Emergency Support handling can be encouraged in the longer run.