RB-Home Finance - Customer Service - Customer service officer (Outsource)
at ADIB Abu Dhabi Islamic Bank
Abu Dhabi, أبو ظبي, United Arab Emirates -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Dec, 2024 | Not Specified | 02 Oct, 2024 | N/A | Decision Making,Customer Service Skills,Communication Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
Role: Customer Service Officer
Location: Dubai
Responsibilities:
KEY ACCOUNTABILITIES OF THE ROLE
- Responsible to close customer complaints and ensure that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner
- Deliver right levels of service skills support & coach other colleagues
- Participate in regular review and development meeting with key stakeholders
- Ensure compliance with bank policies
SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:
- Customer service skills in order to resolve customer complaints
- Display flexibility in dealing with clients and other team members
- Good problem solving skills
- Excellent communication skills
- Excellent Decision making skills
Job ID 300002267341482
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Abu Dhabi, United Arab Emirates
