RCMP Admin Support - Front Counter

at  Lloydminster

QUALIFICATIONS:

• Must have completed a Grade 12 education along with post-secondary training in Office Administration, Business Administration or equivalent.
• Previous Police administrative or Court administrative experience would be considered an asset.
• Must possess full administrative skills in typing, dictation as well as shorthand or speed writing with a familiarization and skill in the use of microcomputers.
• Possess strong administrative and computer skills.
• Must have working knowledge of CPIC.
• Excellent verbal and written communication skills are required.
• Be able to communicate by phone, radio or in person in a clear and concise manner, sometimes under stressful circumstances.
• Must be able to remain calm and have a consistent attention to detail during stressful circumstances.
• Ability to multitask, and working a demanding, fast-paced environment, is essential.
• Equivalent combinations of education and experience will be considered.
• The successful applicant will be required to obtain the following courses within a scheduled time frame: Working Knowledge of Police Reporting and Occurrence System (PROS).
• All applicants are subject to a skills examination with a detailed security check and clearance prior to the position start date.

PRE-EMPLOYMENT REQUIREMENTS:

• RCMP Enhanced Reliability Security Clearance.
• Successful applicant must provide proof of qualifications.
• Applicants with international education will be required to include an Academic Credential Assessment with application.

The RCMP Admin Support – Front Counter position is responsible for providing general police-based services to the public under the direction of the Manager, RCMP Admin The incumbents also provide confidential support of a highly sensitive nature to members of the RCMP Detachment.

Duties

• Be the first point of contact for public that attend the Lloydminster Municipal RCMP Detachment.
• Enter occurrences that are reported to the front counter into the police reporting system PROS.
• Maintain other operational and administrative files.
• Add, modify and remove entries from files on the Canadian Police Information Centre (CPIC).
• Operate a CPIC terminal, police radio and related office equipment.
• Provide coverage to the RCMP Admin Support employees during breaks.

Livescan and Fingerprints

• Books appointments and takes civil fingerprints; processes payment for civil fingerprints.
• Completes necessary records and forms regarding funds obtained by the Receiver General for fingerprint services.
• Transfers prisoner photos from Livescan to PROS system for use in photo packs and photo lineups.
• Adds and removes user privileges; trains new users including RCMP Members and Municipal employees on policy and procedures.

Administration

• Provides support to the front counter and assistance on telephone dispatch.
• Creates and assigns files to members as requested or required; runs queries and requests for members as requested.

Detachment Ordering

• Maintains inventory and stock for supplies required in the office and for operational needs; submits orders as required.
• Maintains and orders RCMP forms including: documents, ticket books, etc. for Alberta and Saskatchewan.
• Assists with Visa logs and payment if required (holds purchasing card) and reconciles statements.
• Ensures policy is maintained for ordering as it relates to the Standing Officer.

Other

• Processes lost and found property that is turned over at the front counter.
• Processes debit transactions for criminal record checks and fingerprints.
• Determines nature of reported situation as it pertains to civil or criminal; if criminal assigns a Member for follow-up and investigation.
• Other related duties as required.