Real Estate Operations Manager (Chief-of-Staff) at Truporch Homes

at  TruPorch Homes

ABOUT US:

PillowPM is a leading real estate company specializing in high-quality short-term and long-term rentals in the Atlanta area. With a portfolio of beautifully designed properties, we are committed to providing exceptional experiences for our guests and tenants.

JOB DESCRIPTION:

We are seeking a dynamic manager to oversee our short-term rental and long-term rental business, specializing in Airbnb properties. This role requires a well-rounded individual with a proactive attitude and the ability to manage both remote and onsite teams effectively.

QUALIFICATIONS:

• Location Requirement: Must be based in Atlanta, GA.
• Leadership Experience: Minimum of 5 years in hospitality management or property management, with experience in both remote and onsite environments.
• Customer Focus: A positive, customer-service-oriented attitude is essential.
• Technical Proficiency: Must be tech-savvy and responsive to communication across various platforms.
• Results-Oriented: Proven ability to execute solutions effectively and deliver measurable results.
• Detail Orientation: Strong attention to detail in all aspects of work.
• Growth Mindset: Open to feedback and committed to self-development.
  This position offers an exciting opportunity to play a pivotal role in our growing business within the hospitality and real estate sectors. If you are a motivated leader with a passion for delivering exceptional service, we encourage you to apply!
  How to Apply
  If you are a motivated leader passionate about delivering exceptional service and eager to make a significant impact, we’d love to hear from you!
  Please submit your application through our online form: https://forms.gle/TEpaEpufNbF3sVvE9
  For more information about our company and to see our properties in action, visit our http://www.pillowpm.co or follow us on Instagram @pillowpmatlanta
  We look forward to welcoming you to our team

• Operations Management: Oversee daily operations of our short-term and long-term rental business, ensuring exceptional guest experiences and operational efficiency.
• Team Leadership: Train, mentor, and manage both onsite and remote team members, fostering a culture of teamwork, accountability, and continuous improvement.
• Guest Communication: Provide outstanding communication with guests and tenants, addressing inquiries and resolving issues promptly to maintain high satisfaction levels.
• Quality Assurance: Initiate and manage ad hoc tasks aimed at maintaining or enhancing quality standards across all properties.
• Business Development: * Growth Initiatives: Identify opportunities for business expansion through innovative initiatives and product offerings.
• Market Analysis: Conduct thorough market research to uncover new opportunities and analyze competitive dynamics to inform strategic decisions.
• Project Management: * Maintenance Oversight: Develop and manage a punch list for maintenance tasks during tenant move-ins and move-outs.
• Supply Coordination: Oversee the procurement of supplies from vendors like Home Depot or Lowe’s for maintenance needs.
• Decision-Making: Make final decisions on key operational matters, ensuring alignment with business goals.
• Problem Solving: Engage in creative problem-solving to help team members overcome roadblocks. Demonstrate the ability to make decisions that benefit both the organization and its people whenever challenges arise.