REBIM System Manager

at  One YMCA

We are looking for a System Manager to join our dynamic Place & Environment Team, Within the team we deliver reactive repairs and pre planned maintenance to ensure our properties are fit for purpose whilst abiding legislation.
In this role, you will lead in planning, developing, maintaining and managing a bespoke software system developed for One YMCA that meets the needs of our business. REBIM® enables the embedding of bespoke workflows to mirror and enhance current business processes, and to track and report on those tasks and events inherent within the processes.
The ideal candidate should have a strong foundation in system management, excellent problem-solving skills, a keen eye for detail and an interest in learning new bespoke technologies. This is an excellent opportunity for someone looking to further their career in system development and gain hands-on experience working on real-world projects

Your Role:

• As a Rebim Specialist, you will be the expert contact in providing technical support to end users internally and externally, resolve system queries and evidence consistency of this approach. Working with varying One YMCA staff, executive members and stakeholders to deliver specific data and reporting requirements whilst adhering to KPI requirements and legislation.
• You will be generating and automating system upgrades changes to processes to produce operational reports and specific data sets, ensuring compliance with information security protocols.
• Onboarding new contractors and external partners to REBIM ensuring we are meeting NHF framework standards with internal and external audits and reviews of post inspections is another key element of this role.
• You will be generating and automating system upgrades changes to processes to produce operational reports and specific data sets, ensuring compliance with information security protocols.
• You will be the expert contact in providing technical support to end users internally and externally, resolve system queries and evidence consistency of this approach.
• Working with varying One YMCA staff, executive members and stakeholders to deliver specific data and reporting requirements whilst adhering to KPI requirements and legislation.
• Planning the ongoing infrastructure within REBIM to support strategic measures and other areas of OYMCA, evaluate and recommend new technologies to enhance system performance and reliability. Thus, supporting budget management of the REBIM system aligning to the charity’s growth to continually deliver a high standard of service and repair.
• Some key responsibilities will be complex system management and ongoing integration, this is collaborating with stakeholders to integrate various software modules and third- party services into the existing system.
• Troubleshooting and de bugging to identify and fix bugs in existing applications and perform root cause analysis whilst providing effective solutions that will improve user interaction and reduce wait times for job completion.

Requirements:

• Advanced experience is required to maintain clear and detailed documentation for software applications including technical specifications and user guides supporting current and new staff members.
• To manage our growing property portfolio this role is key to ensuring the back-end system management is live, up to date and fit for purpose to align with complex and varied site requirements. Experience in planning downtime to enhance the system is key to improving the outputs required for the P&E and wider OYMCA teams.
• This role requires extensive knowledge about One YMCA and the community we serve to ensure the bespoke workflows within REBIM are modified accordingly.
• Coaching and educating the wider organisation in the full utilisation of the system is essential requiring presentation skills and excellent communication skills to reach varying skill sets and departments.

This is a Full Time role.
Hours per week: 37.5
Working Pattern: Monday - Friday
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.
By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

• Provision of over 700 units of accommodation for homeless people
• Move on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of children’s and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.

• As a Rebim Specialist, you will be the expert contact in providing technical support to end users internally and externally, resolve system queries and evidence consistency of this approach. Working with varying One YMCA staff, executive members and stakeholders to deliver specific data and reporting requirements whilst adhering to KPI requirements and legislation.
• You will be generating and automating system upgrades changes to processes to produce operational reports and specific data sets, ensuring compliance with information security protocols.
• Onboarding new contractors and external partners to REBIM ensuring we are meeting NHF framework standards with internal and external audits and reviews of post inspections is another key element of this role.
• You will be generating and automating system upgrades changes to processes to produce operational reports and specific data sets, ensuring compliance with information security protocols.
• You will be the expert contact in providing technical support to end users internally and externally, resolve system queries and evidence consistency of this approach.
• Working with varying One YMCA staff, executive members and stakeholders to deliver specific data and reporting requirements whilst adhering to KPI requirements and legislation.
• Planning the ongoing infrastructure within REBIM to support strategic measures and other areas of OYMCA, evaluate and recommend new technologies to enhance system performance and reliability. Thus, supporting budget management of the REBIM system aligning to the charity’s growth to continually deliver a high standard of service and repair.
• Some key responsibilities will be complex system management and ongoing integration, this is collaborating with stakeholders to integrate various software modules and third- party services into the existing system.
• Troubleshooting and de bugging to identify and fix bugs in existing applications and perform root cause analysis whilst providing effective solutions that will improve user interaction and reduce wait times for job completion