Recall and Field Action Lead

at  INEOS Automotive

ACCOUNTABILITIES OF THE JOB(BUT NOT LIMITED):

• Evaluate relevant KPIs regarding non-conformity of safety, emissions and compliance
• Define, implement, monitor and maintain a risk assessment method and process considering important criteria (e.g. product safety, health, environment, customer satisfaction) with business partners for a preventive risk management.
• Organize cross-functional meetings to assess the potential non-conformity
• Create adaquate measures in collaboration with the responsible departments (Engineering, Manufacturing, After-Sales, Commercial, Quality, Legal) by consideration of customers and Ineos interests
• Coordinate measures with Legal department and external authorities
• Prepare Management reports and decisions
• Organize the facilitation of the decided measures
• Manage and ensure the lessons learned process and feedback loops to business partners
• Oversees the processes in the responsible area and ensures continuous improvement
• Reporting of escalated issues, provide expert assessment to (upper) management of critical aspects regarding safety relevant issues

QUALIFICATIONS, KNOWLEDGE AND SKILLS

• Technical degree in engineering or similar studies
• Long-term Experience in Quality Management or After Sales and in Automotive Industry
• 3-5 years professional experience in the field of automotive recalls and collaboration with external authorities
• Ability to identify and understand complex technical contexts
• Cost awareness
• Ability to achieve good results under time pressure
• High empathy and very good communication skill, motivation skill and enthusiastic capacity – ability to adapt to diverse people and situations
• High organizational skills, result orientation and analytical thinking
• Assertiveness, diplomacy, moderation skills

Please refer the Job description for details