Receiving Supervisor

at  The RealReal

PREFERRED REQUIREMENTS:

• Experience leading a team within a warehouse production environment
• Proficiency with Excel and Google Sheets

Minimum Requirements:

• 1+ years’ experience leading a highly functioning team in a metrics-based, production environment
• Strong business acumen and ability to align work with company goals
• Ability to tailor communication style to suit the target audience
• Ability to lead by example and maintain a positive team culture
• Highly motivated, dependable and proactive
• Excellent organizational & time management skills
• A ‘can-do’ attitude with a solutions focused mindset
• Self-motivation and a drive to achieve results
• Exceptional attention to detail and organization skills
• Adaptability and openness to change
• Ability to lift and move up to 25 pounds (moving and sorting product, etc.

ABOUT THE ROLE

Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we’ve created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website.
As a Receiving Supervisor, you will be responsible for helping drive the day to day operations of the business to ensure proper inventory control and service level agreement compliance. If you are a people-focused leader with a track record for delivering results, this could be the perfect match!

WHAT YOU GET TO DO EVERY DAY

• Lead and develop a high-performing team of 15-20 Receivers, Product Handlers and Leads; provide coaching as needed to ensure individuals and collective team achieve performance metrics including UPH and/or output by day quality metrics
• Motivate team to achieve and exceed team and individual goals; Maintain a high level of engagement through coaching and motivating the team on a daily basis
• Manage team attendance and scheduling in accordance with company policies
• Manage team performance including employee development and progressive disciplinary action as needed; maintain consistent coaching dialog and set individual improvement goals
• Partner with other Receiving leaders to drive brand compliance and quickly flag training opportunities that will help the team improve
• Provide coverage on receiving floor; assist with product questions and distribution to increase department’s productivity
• Act as point of contact for customer returns, authentication, merchandising, copywriting and inbound loading dock
• Conduct weekly and monthly audits to achieve compliance with standard operating procedures
• Oversee all inquiries sent to receiving support, ensuring responses are timely with correct information
• Drive a customer obsessed environment focused on and committed to delivering an excellent experience for our consignors and customers

WHAT YOU BRING TO THE ROLE

Minimum Requirements:

• 1+ years’ experience leading a highly functioning team in a metrics-based, production environment
• Strong business acumen and ability to align work with company goals
• Ability to tailor communication style to suit the target audience
• Ability to lead by example and maintain a positive team culture
• Highly motivated, dependable and proactive
• Excellent organizational & time management skills
• A ‘can-do’ attitude with a solutions focused mindset
• Self-motivation and a drive to achieve results
• Exceptional attention to detail and organization skills
• Adaptability and openness to change
• Ability to lift and move up to 25 pounds (moving and sorting product, etc.)