Reception/Housekeeper Casual - YHA Apollo Bay

at  YHA Australia

• Hospitality award rate + penalty rates!
• Training and development opportunties
• Discounts on accommodation, travel & tours

ABOUT US:

YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.
YHA Apollo Bay Eco offers the ideal accommodation with its 24 rooms and a dedicated team of two. As the face of the property, you will ensure that guests have a memorable stay.

WHAT’S IN IT FOR YOU:

• Access to benefits and discounts across the YHA national network of properties.
• Professional development and career opportunity support across the YHA organisation and network.
• Yearly social events to the snowy mountains and other locations for team building and fun!
• We embrace diversity, celebrate the cultural holidays that are important to you.
• Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program
• Good people tend to know good people, so if you know someone with the skills and values we are looking for, we have a great candidate referral program.

ABOUT THE ROLE:

YHA Apollo Bay Eco is on the lookout for an energetic Receptionist/Housekeeper to join our team on a casual basis. The ideal candidate will be a dynamic support to both the front desk and housekeeping departments, dedicated to providing outstanding guest service while maintaining the pristine condition of the property, upholding the high standards synonymous with YHA properties.

DAY-TO-DAY DUTIES INCLUDE:

Front desk: Providing excellent customer service to property guests and contributing to the property’s friendly and cheerful atmosphere, answering guest queries and providing helpful local knowledge and recommendations, checking in and out guests and providing them with information that will assist in an enjoyable stay, resolving any guest concerns or disputes and escalating to relevant management when appropriate.
Housekeeping: duties include; refreshing communal spaces, bathrooms and accommodation rooms, kitchens, monitoring and replenishing stock and ensuring our property remains sparkling clean.
What are we looking for?