Reception & Logistics Support Specialist (*Bilingual in Spanish Required)

at  SEIU Local 503

GENERAL DESCRIPTION:

With shared vision and purpose, we will drive organizational change and effectiveness through a focus on staff and team development, accountability, and equity and inclusion.
Provide reception coverage for the assigned office and support other projects for the Membership Department and other SEIU 503 Departments.
Providing back up to co-workers does not require comprehensive knowledge of the co-workers responsibilities, but rather a general ability to cover the position while someone is out ill, in training, or on vacation or other leave.

Qualifications:

• Bilingual skills preferred, English/Spanish for reception coverage.
• Valid driver’s license (for occasional work-related errands).
• High School Diploma or equivalent and 1-2 years clerical experience.
• Flexibility and ability to work well under pressure to meet timelines.
• Ability to use logic and exercise good judgment.
• Ability to work well independently and with others.
• Ability to effectively communicate with coworkers, vendors and members.
• Ability to operate computer using MS Office.
• Ability to learn other software programs as needed for this position.
• Organizational skills with ability to prioritize work and organize work area.
• Ability to handle a complexity of tasks and carry out detailed instructions in a timely manner.
• Desire and ability to readily learn new processes, procedures, and equipment operations.
• Physical ability to lift boxes weighing up to 30 lbs., stand and/or sit for extended periods of time

Reception (60-75%)

• Provide reception coverage &/or reception relief for daily breaks, lunch, and other coverage as needed.
• Greet and assist all persons entering the building in a professional and courteous manner.
• Answer and direct incoming phone calls through a multi-line centralized telephone system; including voice mail messages at the beginning of each day and throughout the day.
• Distribute information, faxes, and material left at reception desk.
• Provide back up support to other departments, for example:
• filing and/or data entry for special projects
• processing benefit cards
• processing voter registration cards
• other projects as needed.
• Daily review of general email and distribute appropriately.
• May be responsible for preparing Kitchen Duty schedule and sending reminder emails to staff during their assigned week.
• Process incoming and outgoing mail processing (standard, bulk, certified, UPS, USPS, etc).
• Assist members with updating membership data or determining membership status through accessing various membership databases.
• Knowledge of USPS postal requirements and regulations (bulk, first class, pre-sort, etc), UPS and other mail-house vendors
• Record keeping: track mailings, ballots, postage, and more. (For example: Maintain bulk record book, record business reply to mailings, maintain postage records book.)

Membership Support (20-35%)

• Enter membership applications including online and paper applications.
• Match forms and records for accuracy of information in database.
• Create person records for represented workers based on data received from employers.
• Scan documents for historical data purposes and match to worker records.

General Duties (2-5%)

• Participate in union-wide membership drives, political campaigns and other field activities as assigned which may include worksite visits, phone banking, house visits, door-to-door canvassing and literature drops.
• Other duties as assigned.

Qualifications:

• Bilingual skills preferred, English/Spanish for reception coverage.
• Valid driver’s license (for occasional work-related errands).
• High School Diploma or equivalent and 1-2 years clerical experience.
• Flexibility and ability to work well under pressure to meet timelines.
• Ability to use logic and exercise good judgment.
• Ability to work well independently and with others.
• Ability to effectively communicate with coworkers, vendors and members.
• Ability to operate computer using MS Office.
• Ability to learn other software programs as needed for this position.
• Organizational skills with ability to prioritize work and organize work area.
• Ability to handle a complexity of tasks and carry out detailed instructions in a timely manner.
• Desire and ability to readily learn new processes, procedures, and equipment operations.
• Physical ability to lift boxes weighing up to 30 lbs., stand and/or sit for extended periods of time.