Reception Manager

at  Ballymascanlon Hotel Golf Resort

Ballymascanlon Hotel & Golf Resort is currently recruiting for Reception Manager to join the Team.
The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.
Reporting to Front Office Manager you will look after the reception operations to ensure the highest standards of service.

REQUIREMENTS:

• Fluent English and excellent communication skills
• Ability to work under pressure in a fast-paced environment
• Availbility to work on rotating shifts, including weekends
• Knowledge of Hotsoft PMS is an advantage
• Previous experience as Reception Manager or Assistant Reception Manager in hotel environment is essential

• To increase customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office service connected with arriving, and in-house guests
• To check the arrival list, conference guest list and VIP list and inform appropriate departments of returning guests, VIPs and special guests.
• To ensure that trailing accounts are cleared
• To ensure that the method payment for the group is confirmed. To confirm dinner times and to ensure that allocation of rooms are correct for each group by liaising with Head Housekeeper
• To manage the city ledger and liaise with accounts department
• To review charges posted on management account, ensure that the dockets are signed by HODs and that the account is cleared daily
• To ensure that the POS transfer is cleared by receptionists
• To demonstrate a working knowledge of all services and facilities of the hotel and effectively assists the hotel’s guests