Reception Manager

at  Bankfield Surgery

Primary Key Responsibilities The following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Manager is responsible for: a.Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities b.Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training c.Completing staff appraisals as required d.Identifying and delivering team training where required e.Compiling reception staff rotas with the Business Support Officer f.Reviewing and updating all administrative and reception policies and procedures as required g.Supporting the management team in the compilation of practice reports and the practice development plan h.Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation i.Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies j.Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences k.Coordinating the home visits rota in conjunction with the Business Support Officer l.Updating the appointment system to reflect leave and other approved absences m.Providing initial guidance and advice to patients who wish to verbally complain n.Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary o.Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately Secondary Responsibilities In addition to the primary responsibilities, the Reception Manager may be requested to: a.Deputise for the deputy reception manager during periods of absence b.Partake in audit as directed by the audit lead c.Coordinate and produce meeting agendas and record the minutes of meetings d.Support the practice manager in the maintenance of the practice website and social media accounts e.Monitor and promote the use of the Friends and Family Test f.Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives g.Assist with QOF targets h.Schedule and take minutes for the Patient Participation Group meeting

Please refer the Job description for details