Reception Manager

at  Front Office The Landmark London

Enrich the Journeys of our People and our Guests as our Reception Manager!
The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Reception Manager are:

SALARY: £35,500 + SERVICE CHARGE

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!
  We are currently looking for a passionate Reception Manager, to join our Front Office on an permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Reception Manager, your main duties and expectations for the role will include:

• To ensure the smooth operation of the reception team by being present on the front desk, leading by example and supporting team members.
• To assess problems or guest complaints or situations, taking proper, prompt, corrective action, ensuring the best possible satisfaction to our guests.
• To participate in and help develop training programs for staff, maintaining high morale, minimising turnover and concentrating on staff development.
• To assist in the preparation of work schedules for effective staffing, ensuring efficient operation of the Front Desk within specific labour standards.
• To ensure standardised credit approval, deposit policy, letters and group handling.

You will be required to work 40 hours per week, on a shift rota.

• To ensure the smooth operation of the reception team by being present on the front desk, leading by example and supporting team members.
• To assess problems or guest complaints or situations, taking proper, prompt, corrective action, ensuring the best possible satisfaction to our guests.
• To participate in and help develop training programs for staff, maintaining high morale, minimising turnover and concentrating on staff development.
• To assist in the preparation of work schedules for effective staffing, ensuring efficient operation of the Front Desk within specific labour standards.
• To ensure standardised credit approval, deposit policy, letters and group handling