Reception Manager

at  Maybourne Hotel Group

• Claridge’s
• Front office
• Front Office
• Full time
  We are seeking an exceptional Reception Manager to join the Claridge’s team.
  Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

ENTRY REQUIREMENTS

Successful candidates for our Reception Manager opportunity will:

• Provide intuitive service, with absolute understanding of our guests’ needs to create exceptional service experiences that result in lasting memories.
• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
• Have an immaculate personal presentation.
• Be able to work in a pressured environment, and consistently reach our high standards.
• Foreign languages are preferred but not essential

MEMORABLE EXPERIENCES

• Preferential room rates per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Terms and conditions apply to all benefits.

As an Reception Manager, you will be responsible for:

• Creating renowned memorable experiences for all our guests.
• Supervising the Reception team under the direction of the Front Office Manager
• Ensuring the Reception team is appropriately staffed and trained
• Achieving the departmental objectives of maximising occupancy and revenue
• Maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished
• Ensuring guest service is maintained to the Maybourne Hotel Group standards
• Evaluating employees, recommending promotion, and managing performance including conducting disciplinary hearings
• Ensuring that training is carried out for new employees and inspecting their work, correcting and giving directions wherever it is needed