Reception Manager

at  San Carlo

REQUIRED QUALIFICATIONS & EXPERIENCE:

• Experience in a similar role
• Experience of managing a team including arranging cover and the rostering of staff to maximize efficiency.
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction

• The ability to understand and meet the requirements of Service Level Agreements
• Ensure phone calls and emails are answered in a timely manner and all reservations are managed effectively.
• An excellent customer focused manner at all times.
• Previous experience in managing bookings, answering telephone calls, taking payments and meeting and greeting guests
• A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers.
• Ensure your team maintains an organised and tidy front of house area, including the hostess stand, waiting area, and restrooms.
• Be versatile, work well within your team and be willing to help others
• Ensure accurate records of guest counts and reservations are kept.