Reception Shift Lead

at  Morris House Group Practice

You will be required to work a shift pattern of 3 lates ( starting at 11:15 and finishing at 7:15) and 2 early shifts ( starting at 7:15 and ending at 3:15) Major Duties and Responsibilities Provide supervision and guidance for the reception and administration team. Act as the communication link between the management team and reception staff. Support the Practice Manager, Assistant Practice Manager and Operations Manager with continuous improvement change initiatives. Ensure that the reception team receive, assist and direct patients in accessing the appropriate service or healthcare professional in a caring, courteous and effective way.
Lead the team though positive role-modelling and example. Ensure the implementation of practice procedures and policies. Ensure all daily duties are completed before end of day. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.
Assist the practice in achieving target based functions such as Quality and Outcomes Framework or Locally Commissioned Services. Maintain a safe efficient working environment, have a thorough knowledge of practice procedures and ensure the reception team works in accordance with protocols. Resolve queries/problems from patients. Plan the reception rota together with the Operations Manager, ensuring there is adequate cover at all times, including during periods of staff absence and to accommodate lunch and staff breaks.
Quickly resolve any IT issues including issues with printers, EMIS system, calling board and check in machine. Train new and existing staff to ensure they are able to undertake their role

Please refer the Job description for details