Reception Supervisor

at  Farncombe Estate

We are on the lookout for a Reception Supervisor to join our fantastic Front of House team at The Fish, one of the award winning hotels on Farncombe Estate. Our 600-acre Estate is set on a beautiful hillside just above Broadway and is the perfect place to develop and learn.
The Reception Supervisor will be responsible for helping to oversee the smooth running of The Fish Hotel’s reception, meeting and greeting guests, ensuring they have a high quality, memorable experience with our reception hosts from start to finish. You’ll also ensure that the day to day running of the department is seamless, ensuring an impeccably organised “behind the scenes” function to support our award winning hotel.
The role is based in The Fish Hotel, and is a 40 hour per week contract (working 8 hour shifts plus 1/2 hour unpaid lunch break). This will be 5 days of the week and will usually include weekends.

The ideal candidate for us:

• Experienced in working in a luxury hotel setting, in a reception or reservations role
• provide supportive and constructive supervision to the team
• An “all rounder” who enjoys hands on tasks and completing them to a very high standard
• Organised and efficient, able to manage the day’s workload
• A true team player, supporting the rest of the team to achieve great things!

We offer £13.50 per hour (equating to roughly around £28,080 per year), plus service charge (around £2,000-£2,500 per year) so a total package of around £30,000 per year. We can also offer live in accommodation, a 5 minute drive from the hotel. Our 500 acre Estate of three award-winning hotels and kitchens (including 5 AA red star Foxhill Manor and 4 AA red star Dormy House Hotel ) is the perfect place to develop and learn.

We also offer a raft of excellent benefits including:

• 30 days holiday per year (rising to 35 after 5 years)
• A celebration birthday lunch in one of the hotels, on us!
• Access to onsite mental health first aiders, and an employee assistance programme from Hospitality Action
• Free access to wellbeing resources - online exercise classes, mindfulness tools and nutritious recipes
• Hundreds of High Street discounts and a cash back card via Hospitality Rewards
• Estate discounts on dining, stays, wine, spa products and more
• Be rewarded with £1000 to spend how you wish in our employee recognition programme
• Up to £1000 when you successfully refer a friend to work with us
• Premium payments for Christmas and New Year shifts
• An optional, low cost healthcare cash plan
• Free, in-person financial planning advice
• Broad ranging careers in all the usual hotel departments and a few you wouldn’t expect…like our adventure team
• Fully funded apprenticeship opportunities

Due to our rural location, you will require your own transport (WR12 7LJ). If this sounds like your ideal next move, and you would like to discuss this role or any other opportunities on our estate, please do get in touch! We look forward to hearing from you.
We are members of the Hoteliers Charter, and are committed to providing a workplace built on respect, fairness, equality, diversity and opportunity, and to putting wellness and career development at the heart of what we do

Please refer the Job description for details