Reception Supervisor Full Time

at  Prem Group

The Osprey Hotel are currently recruiting for a Reception Supervisor to join the team.
The Hotel
This is your place. The Osprey Hotel, located in Naas, Co. Kildare is just 35 minutes from Dublin City and close to all major routes. The Hotel comprises of the four-star contemporary styled 108 bedroom Osprey Hotel, Spa, Conference Centre, Business Campus, Osprey Leisure and the Herald & Devoy Restaurant.
We are delighted to announce our €1 million new conference suite which was designed by celebrity architect and star of RTE’s ‘Home of the Year’, Hugh Wallace. The ballroom has been completely revamped into an elegant and contemporary multi-functional space. This stunning room can accommodate 400 guests for a theatre style conference or up to 320 at round table for weddings and everything else in between with it’s versatile design and functionality.
Our gorgeous spa includes 6 individual treatment rooms, a couples’ treatment room, light and dark relaxation rooms, nail bar, 3 pedicure stations and dedicated beauty rooms for waxing, tinting and tanning. Some of our other fantastic spa features include the rain shower, seaweed baths, dry flotation, rasul, hot tub and heated relaxation beds.
This is an exciting opportunity to join a highly experienced and successful company that should not be missed.

THE ROLE

Reporting to the Front Office Manager, we are looking for an experienced, energetic and dynamic candidate for this role. You will have the ability to lead, direct and work in partnership with your team. Good computer skills and the ability to communicate fluently in English are essential for this role. Excellent customer care and interpersonal skill are also essential. You will be a professional and enthusiastic individual and have prior work experience in front office within the hotel or serviced apartment sectors.

WHATS INVOLVED IN THE ROLE:

• To support the front office team.
• To carry out receptionist & reservation cover - Welcoming guests to the property, providing effective check-in and check-out and operating the switchboard when required
• To deal with any guest complaints, queries and suggestions quickly and efficiently
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• To make sure the highest standards of customer care are met at all times
• To provide friendly and efficient service and available at all times to assist with any queries
• To assume responsibility for any issues in the absence of Senior Management and to ensure safety procedures are adhered to at all times
• To manage staff ensuring company policy is adhered to at all times
• Use of onsite computer systems as well as email and Microsoft packages

A PERSON WHO MAY BE SUITED TO THIS ROLE WILL HAVE:

• Must have previous experience in front office role in a hotel
• Be courteous and focused on providing a consistently high standard of service
• Must be a team player with the ability to multi task
• Be able to cope well under pressure
• Be able to work on your own initiative
• Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
• Must possess excellent communication and interpersonal skills
• Communicate fluently in English (written & oral).
• Flexible
  This is a Full Time role. The nature of our industry means that this role will include a variety of shift & weekend work.