Reception Supervisor

at  Hurley Group

Oversee the smooth running of the reception team Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales Reporting issues to the practice manager as necessary. Promote a harmonious and professional atmosphere in this public facing role. Oversee all administration tasks in reception Delegation and monitoring of daily clerical work Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required (clinical and non-clinical) Induction of new locum/ agency/ temp staff at the point of their arrival Deal with more complex enquiries from patients including informal complaints relating to reception functions Manage day to day issues that may arise within the team or with individuals Regularly evaluate quality of individual and team performance Deal with general telephone enquiries from patients and general public Book appointments and home visits Responsible for GP links including summarising patient records. Process requests for repeat prescriptions Register new patients, ensuring full practice information is given Process requests for EMIS access to prescriptions, booking and records access The above list of duties is not exhaustive and may be subject to change as deemed necessary Deputise for POM when on leave Continually assess and evaluate systems and quality, recommending changes and improvements to the practice manager as appropriate Work to achieving practice targets Line management responsibilities Induction and training of all new staff to agreed standards Bi-monthly 1-2-1 reviews with all reception staff Hold and record regular team meetings Support the annual appraisal process for reception staff Monitor staff leave, performance and development Patient engagement and liaison Promote on-line options for registered patients Support and promote the Patient Participation Group Support and promote Patient Awareness events Support the POM in management of complaints, comments, and complement

Please refer the Job description for details