Reception Supervisor

at  Klarent Hospitality

Job Ref: AM13647
Branch: Mercure Bristol Grand Hotel
Location: Mercure Bristol Grand Hotel, Bristol
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 days over 7 days
Hours per week: 40
Posted date: 12/11/2024
Closing date: 14/12/2024

• As Reception Supervisor, you will oversee the reception activities between the Guest, the hotel, and the various hotel departments.
• A Reception Supervisor is responsible for supervising the activities that create the first impressions of our Guests Supervise Reception operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
• Maximise sales revenues through up-selling and the brand loyalty program
• Manage Guest requests, enquiries, and complaints promptly while exceeding guest expectations
• Maintain the professional appearance of the Reception with a focus on hospitality and Guest servic