Reception Supervisor

at  PrimaryCareCareers

ABOUT THE CANDIDATE

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

Nestled in the heart of the historic city of St Albans, Harvey Group Practice is a well-established and welcoming training centre. Our ethos, encapsulated in the motto ‘We Care’, permeates every aspect of our work: delivering top-notch clinical services, nurturing our staff, and fostering a supportive, collaborative partnership.
With a patient base of 14,500, we’re an integral part of HaLo PCN, working closely with neighbouring practices to elevate community healthcare standards. At Harvey Group, education is paramount; we regularly train a variety of healthcare professionals, from GPs to nursing associates, and actively engage in research under the guidance of one of our partners.
St Albans, renowned for its picturesque suburban setting, consistently ranks among the UK’s most desirable places to reside. Despite its proximity to London and major transport hubs, the city exudes a timeless charm, boasting expansive green spaces, excellent educational facilities, and easy access to rural pursuits.

Harvey Group Practice has an opportunity for a reception deputy manager to join our support team on a full-time basis, for approximately 30-37 hours per week, to manage the day-to-day operation of reception and ensure that the reception team perform their frontline duties in an efficient, professional, and courteous manner.
For details of the role, please see the attached job description.