Reception Supervisor

at  St Catherines Hospice

Main Duties Reception: Create and oversee a reception space that is welcoming, tidy and organised and also supports the hospices income generating efforts - such as promoting hospice events, campaigns, money boxes - through appropriate communications, conversations and signposting Manage the switchboard to ensure professional and sensitive handling of calls Supervise the day-to-day operations of the reception area and cover reception when necessary Manage, support and advocate for reception volunteers Manage the reception schedule, ensuring all shifts are covered Recruit and train reception volunteers Manage reception email inbox and clinical room bookings Strict management of patient information, adhering to GDPR requirements, and managing visitor access in line with patient wishes through liaising with inpatient unit staff, whilst maintaining confidentiality Direct attendees to clinics Responsible for procedures and processes in and around the reception area, taking a continuous improvement approach Broader responsibilities: Maintain office equipment and contracts Responsible for procurement and budgets for stationery and printing Arrange the packing and distribution of the hospice newsletter packs to supporters Manage the distribution of hospice incoming mail and deliveries Preparation of thank you letters Utilize DonorFlex system to update donor information and marketing preferences Adhere to the hospice data protection policy in connection with the giving of information to external parties Income generation remit: Responsible for encouraging Gift Aid whilst accepting donations and actively promoting it where appropriate Administrating and reporting on Gift Aid, ensuring compliance with Gift Aid rules Assist in accepting donations via reception and taking donations over the phone Making visitors aware of ways to support the hospice where appropriate, and coaching the team to do the same Line management: Conduct regular 1:1 with reception staff, and annual performance reviews Manage and support reception volunteers Report maintenance and near miss concern

Please refer the Job description for details