Reception Supervisor

at  The Buxton Crescent Hotel

WHY HOSPITALITY.

Hospitality is an exciting industry to become part of, it’s all about creating a warm and welcoming experience for all our guests and a rewarding environment in which you’ll love working in, are you looking for a career in Hotel Hospitality?

ABOUT US….

Under the Ensana brand, we manage two hotels in Buxton, situated adjacent to each other, they are the Buxton Crescent Hotel & Old Hall hotel.
Buxton is a lovely historic spa town which is nestled in beautiful surrounding countryside within Derbyshire. Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as “the gateway to the Peak District National Park”.
The Buxton Crescent is an historic iconic grade 1 listed building. It is one of the most architecturally significant buildings in the country. “The Crescent was the centrepiece of the Fifth Duke of Devonshire’s plans to establish a fashionable Georgian spa town in Buxton, originally having two hotels and lodges. The Crescent has undergone an extensive redevelopment and restoration completed in October 2020, the luxury hotel offers circa 81 bedrooms, including suites, extensive spa facilities, with a thermal natural water spa, and spa lounge. The hotel has a stunning restaurant, bar and incorporates the magnificent Assembly Rooms, Card Room, and conference meeting rooms for business meetings and weddings. Buxton Crescent Hotel & Thermal Spa offers our guests an ultimate luxury 5* experience.
The Old Hall hotel is reputed to be the oldest hotel in the UK, brimming with charm and full of historic character our guests love. Situated opposite the beautiful Pavilion Gardens and within the vicinity of the famous Buxton Opera House, this is a quirky small friendly hotel which offers warmth working within such a small team.

THE ROLE

We are looking for a Reception Supervisor who would enjoy working across both the Old Hall & Buxton Crescent Hotels. The supervisor will support the Reception Manager to ensure the team delivers exceptional standards and high level of service which exceeds all guests’ expectations, by greeting all our guests in a warm and welcoming manner to create exceptional first impressions.

OVERVIEW OF THE ROLE

• Lead to reception team to maintain the appearance of the front desk to meet the Hotel Standards and to ensure the agreed standards, as set out in the Standard Operating Procedure Manual, are adhered to and maintained at all times through the shift.
• To ensure that the correct rooms are allocated to the VIPs and guests
• According to correspondence and request in the absence of the FOH Manager
• To check guest in and out of the system quickly and efficiently
• To answer the phones within three rings and to transfer any calls as necessary with an appropriate talk line
• To ensure that the hotel has the correct information and requirements for all guests as they check in
• To upsell whenever appropriate by offering upgrades or a booking in the Restaurant
• To have a full understanding of all room types, location, views, configurations and hotel facilities and manage any overbooking situation and that the correct decision is made, and then if a book out is necessary to ensure the correct procedure is followed
• To ensure all in-house guest information is correct and up to date in the hotel computer system.
• To ensure all guest billing is processed timely and accurately and documentation relating to such is kept in accordance with hotel policy.
• To ensure the day’s arrival correspondence is maintained with care and any previous correspondence is returned to the Reservations department.
• To ensure that all departing guests are satisfied that their bill is correct before making payment
• Be aware of meeting and events being held in the Hotel on a weekly basis as per the event sheets
• To take collective responsibility for the safe, daily banking and all monies received at reception during your shift
• To be responsible for ensuring the validation of any payments made to you by credit card machine
• Complete a handover at the beginning and end of each shift, ensuring that they are precise and accurate