Reception Supervisor

at  The Dylan Hotel

ABOUT DYLAN:

For nearly two decades, Dylan Hotel, a member L.V.X. Preferred Hotels & Resorts, has been making a mark on the Dublin luxury hospitality scene.
A historic building with a contemporary spirit, Dylan is Dublin’s only five-star boutique hotel. It is independently owned and is soulful and luxurious. It is a refined hideaway within the city centre, offering exceptional accommodation with thoughtful hospitality.

• As a Reception Supervisor, you will be the first point of contact for our guests, representing the Welcome Department in a friendly, energetic and professional manner by telephone, email and face-to-face consistently delivering a Five-Star level of service to our guests in a fast-paced environment.
• Be responsible for supervising the front of house operations within the hotel.
• Work with the management team to ensure strong morale amongst the team at all times.
• Assist in achieving goals in relation to mystery audits, quality evaluations and hotel standards.
• Assist in efficiently and effectively controlling front office departmental operations.
• Deliveri a memorable experience, working with all departments throughout the Hotel to deliver and exceed guest expectations.
• To use up-selling techniques and promote hotel facilities