Reception Team

at  F1 Arcade Birmingham

THE BRAND

At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept, with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

SKILLS AND BACKGROUND

You must have previous job experience in hospitality, ideally as a receptionist.
Fast learner- curious, proud, and confident in dealing with your team and guests
You must have a good understanding of working safely. Basic knowledge of food and fire safety
Excellent communication and problem-solving skills.
Basic booking system knowledge.

KEY RESPONSIBILITIES

• Be the face of F1 Arcade – Welcome the Guests with a strong sense of positivity.
• Providing initial, first-class service.
• Help each other / think about your team – where a colleague may be busy, keep the guest feeling acknowledged.
• Welcome and thank all guests entering and leaving the venue.
• To check guests in and extend bookings, consistently achieving the established agreed service standards.
• Identify if the guest has a pre-existing booking, pre-order, or special request.
• Provide the customer with information on the event type/experience they have booked.
• Explaining the driver profiles and providing information on the need for the QR code.
• To deliver the guest intro at the sims, to give clear instructions in a friendly manner.
• To record all sales accurately, be responsible for payments received from guests.
• Ensure that high hygiene and cleanliness are maintained by following all cleaning practices.
• Be aware of your responsibilities regarding Health and Safety at Work and follow all measures accordingly.
• Ensure you attend every shift scheduled on time, are presentable and sign in with your Line Manager.
• To communicate with the Reception/Duty Manager regarding any problems or concerns with bookings/enquiries / pre-orders and sims issues
• Attend training sessions and team meetings as required and be involved in and contribute to these.