Reception Team Leader

at  Dalton Terrace Surgery

Responsible for opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols. Maintain and monitor the Practice appointments system, identifying areas of concern when required. Oversee the processing of personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional. Answer internal and external telephone calls when required.
Ensure messages and information is passed on appropriately and accurately. Assist with filing and retrieving paperwork when necessary. Oversee the processing of repeat prescriptions in accordance with Practice guidelines. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Ensure staff are following in house guidelines when dealing with samples Proactively provide leadership and assistance to Practice staff as required. Ensure the reception area, noticeboards and leaflet dispensers are tidy and free from obstructions and clutter. Participate in meetings as required.
Monitor staff rotas to ensure adequate cover. Provide managerial supervision, support and professional leadership. Have a full understanding of the clinical appointment system. Apply policies, standards and guidance.
Participate in the recruitment and selection and induction process. Log sickness absences. Provide support to the Operations Manager

Please refer the Job description for details