Reception Team Leader

at  Liverpool Womens NHS Foundation Trust

To manage the team, ensuring that all appropriate services are involved. This includes highlighting problems or delays and escalating them to the Reception Manager. To be part of the Reception desk rota with the additional responsibility of supporting the team with training and problem solving. Updating systems (eg meditech & in-touch) to meet the needs of service demands ie.
ensuring the booking out is completed within required turnaround. Ensure effective allocation of reception staff within the team to maximise effectiveness. Ensure performance of the team is monitored and make changes when necessary to ensure effective utilisation of resources. To implement Trust policies and local directorate procedures for own area.
To exercise independent judgement when dealing with enquiries from patients, staff, relatives and Healthcare Professionals and resolving where possible. Responsible for reception staff recruitment and retention, including shortlisting, interviewing, local induction, mandatory training, absence management, appraisal, disciplinary and capability procedures. To ensure that the reception service is adequately staffed at all times, organising staff rota and working hours. To ensure good communication and effective relationships are maintained both within the reception team and with health professionals, internal and external, to provide an effective service.
To receive regular communications and deliver to the reception team. Validation of Booking Out Spreadsheet To line manage members of the reception team, including compliance with standard operating procedure

Please refer the Job description for details